Marjorie Castro
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Associate Commercial Escrow Officer
First American Title NCS
San Francisco, CA
03.2022 - 06.2023
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Opened incoming orders and set up escrow files within an hour of receiving purchase agreement.
- Collaborated closely with real estate agents, lenders, and attorneys to coordinate smooth escrow transactions.
- Conducted thorough document reviews, identifying potential issues and resolving them proactively.
- Oversaw issuance of checks, bills and statements, receipts and other documents to drive customer satisfaction.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Checked signatures and legal descriptions for accuracy and integrity.
Commercial Escrow Assistant
First American Title NCS
San Francisco, CA
06.2019 - 03.2022
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Prepared estimated closing statements for buyer and seller.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Followed-up on status of releases, policies, and return of recorded documents.
Commercial Escrow Assistant
Chicago Title Company
San Francisco, CA
04.2013 - 05.2019
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Held several other progressive positions from 1997-2008: Title Coordinator, Residential Escrow Assistant, Residential Junior Escrow Officer
Education
Bachelor of Science - Commerce, Management Major
Saint Louis University
Baguio City, PhilippinesSkills
- Attention to Detail
- Time Management
- Flexibility
- Customer Service
- Problem Solving
- Teamwork Abilities
Additional Information
Miscellaneous Training Courses
- Completed numerous courses and seminars in customer service, compliance and time management.
Timeline
Associate Commercial Escrow Officer
First American Title NCS
03.2022 - 06.2023
Commercial Escrow Assistant
First American Title NCS
06.2019 - 03.2022
Commercial Escrow Assistant
Chicago Title Company
04.2013 - 05.2019
Bachelor of Science - Commerce, Management Major
Saint Louis University