Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Marjorie Castro

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Associate Commercial Escrow Officer

First American Title NCS
03.2022 - 06.2023
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Opened incoming orders and set up escrow files within an hour of receiving purchase agreement.
  • Collaborated closely with real estate agents, lenders, and attorneys to coordinate smooth escrow transactions.
  • Conducted thorough document reviews, identifying potential issues and resolving them proactively.
  • Oversaw issuance of checks, bills and statements, receipts and other documents to drive customer satisfaction.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Checked signatures and legal descriptions for accuracy and integrity.

Commercial Escrow Assistant

First American Title NCS
06.2019 - 03.2022
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Prepared estimated closing statements for buyer and seller.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Followed-up on status of releases, policies, and return of recorded documents.

Commercial Escrow Assistant

Chicago Title Company
04.2013 - 05.2019
  • Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Held several other progressive positions from 1997-2008: Title Coordinator, Residential Escrow Assistant, Residential Junior Escrow Officer

Education

Bachelor of Science - Commerce, Management Major

Saint Louis University
Baguio City, Philippines

Skills

  • Attention to Detail
  • Time Management
  • Flexibility
  • Customer Service
  • Problem Solving
  • Teamwork Abilities

Additional Information

Miscellaneous Training Courses

  • Completed numerous courses and seminars in customer service, compliance and time management.

Timeline

Associate Commercial Escrow Officer

First American Title NCS
03.2022 - 06.2023

Commercial Escrow Assistant

First American Title NCS
06.2019 - 03.2022

Commercial Escrow Assistant

Chicago Title Company
04.2013 - 05.2019

Bachelor of Science - Commerce, Management Major

Saint Louis University
Marjorie Castro