MARJORIE GAYLO
Albany,NY
Summary
Bilingual and well-rounded professional with experience supporting Executives, Corporate teams, Government and non-profit groups. Ability to prioritize work and communicate effectively at all levels, including assisting with project planning, problem-resolution, and customer service in time-sensitive environments.
Overview
14
14
years of professional experience
Work History
Senior Office Administrator
WSP
Troy, NY
04.2025 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
- Served as liaison between employees and management, addressing concerns or conflicts swiftly to promote a harmonious workplace atmosphere.
- Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Executive Assistant
Albany Housing Authority
Albany, NY
09.2023 - 06.2024
- Handled and updated confidential and sensitive information with discretion and tact.
- Served as a liaison between departments and stakeholders to facilitate effective communication throughout the company.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Worked with senior management to initiate new projects and assist in various processes.
- Provided professional administrative support during board and internal meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Coordinated events and worked on ad hoc projects.
Office Manager, Energy & Asset Solutions
Aramark
Albany, NY
01.2020 - 06.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Designed, edited, and distributed quarterly newsletter.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated with vendors and suppliers to facilitate timely services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Manager
EPSILON
Albany, NY
03.2014 - 12.2019
- Conducted all day to day operational and administrative activities.
- Assisted Client Services team with client invoicing and billing.
- Reviewed SOW’s for all Albany clients.
- Created and submitted reports for business travel expenses, labor hours, and cost using project codes.
- Managed and tracked office and associate events budget.
- Collaborated with Human Resources to coordinate and conduct interviews, process I-9 forms for new hires, and assist with on-boarding and off-boarding.
- Provided additional administrative coverage to Michigan and Canada offices.
- Extended project management support to senior executives within the Mid-Market Group.
- Reinforced all corporate policies, procedures, standards, and ensure the compliance of labor laws in place.
- Executed monthly and yearly company events.
- Planned and executed yearly fire drills and inspections with East Greenbush Assistant Fire Chief and Building Property Management Group.
Administrative Assistant
NIELSEN, Global Watch Marketing And Communications
New York, NY
08.2011 - 07.2013
- Provided administrative support to the Global Watch Marketing and Communications Department of approximately 11 team members, including: Senior Vice President, four Vice Presidents, Corporate Media Relations Senior Vice President, Industry Relations Vice President, Media Relations Manager, Global Communications team, and other Nielsen executives.
- Assisted in the coordination of the Vice Chair's yearly Fortune 500 Mentoring Program.
- Created, formatted, and distributed in collaboration with all Communications Analysts weekly internal team newsletter facilitating relevant industry and business-related updates.
- Oversaw global editorial calendar providing updates to all Nielsen associates internationally on internal industry events, including press releases, speaking engagements, and webinars.
- Co-managed electronic distribution list used for internal communications and submitted internal communications to global and local Nielsen associates.
- Demonstrated a professional, client-services approach to communicating with high level clients, internal senior management, all company personnel, and associates.
- Handled all incoming communications and media requests calls, internal communications submitted via email to all Nielsen associates.
Education
Bachelor of Science - Information Systems Management
Berkeley College
New York, NYSkills
- Operations Management
- Documentation Proficiency
- Invoice Processing
- Expense Reports
- Policy and Procedure Adherence
- Conflict Management
- Cross-Functional Collaboration
- Project Management
- Strategic Planning
- Schedule Optimization
- Staff Management
- Verbal and Written Communication
- Improvement Initiatives
- Budgeting
- Organizational Skills
- Excellent multi-tasking ability
- Relationship Building
- Database Administration
- Microsoft 365, Microsoft Teams, Sharepoint, ADP, Kronos, & PeopleSoft
- 85 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Office Administrator
WSP
04.2025 - Current
Executive Assistant
Albany Housing Authority
09.2023 - 06.2024
Office Manager, Energy & Asset Solutions
Aramark
01.2020 - 06.2022
Office Manager
EPSILON
03.2014 - 12.2019
Administrative Assistant
NIELSEN, Global Watch Marketing And Communications
08.2011 - 07.2013
Bachelor of Science - Information Systems Management
Berkeley College