Microsoft Office
Open To Work
Marjorie Kirk
Garland,Tx
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSummary
Dynamic receptionist with expertise in reception management, multi-line phone operation, and exceptional customer service. Committed to enhancing operational efficiency and providing outstanding support.
Overview
36
36
years of professional experience
Work History
Receptionist Administrator
Weir's Furniture Village
02.2022 - Current
- Managed front desk operations, ensuring smooth guest check-in/check-out processes.
- Assisted customers with inquiries, providing accurate information about products and services.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Responsible for keying all special orders for all of the store locations and tracked the orders
Assistant Manager
Office Depot
07.2013 - 01.2020
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Developed promotional displays to boost product visibility and drive sales performance.
- Responsible for tech repairs and training.
Tech Supervisor
Office Depot
01.2010 - 07.2013
- Operated and maintained office equipment to ensure optimal functionality and performance.
- Diagnosed technical issues and implemented effective solutions to minimize downtime.
- Assisted customers in selecting products, providing expert advice on technology solutions.
- Collaborated with team members to streamline inventory management processes and improve accuracy.
Customer Service Manager
Office Depot
06.2005 - 01.2010
- Led customer service team to enhance client satisfaction and retention.
- Developed training programs to improve staff performance and service delivery.
- Implemented process improvements to streamline operations and reduce response times.
- Analyzed customer feedback to identify trends and drive strategic initiatives.
Customer Service Manager
Office Depot
06.1995 - 06.2005
- Managed conflict resolution strategies to address customer concerns effectively.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Established key performance indicators to monitor service quality and team productivity.
- Mentored new employees on best practices in customer engagement and support techniques.
Customer Service Supervisor
Office Depot
01.1990 - 06.1995
- Supervised daily operations, ensuring exceptional customer service and adherence to company policies.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Implemented process improvements, increasing workflow efficiency and reducing service times significantly.
Education
High School Diploma -
05-1985
- Extracurricular Activities: Honor Band
Skills
- Reception management
- File organization
- Multi-line phone operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Receptionist Administrator - Weir's Furniture Village
02.2022 - Current
Assistant Manager - Office Depot
07.2013 - 01.2020
Tech Supervisor - Office Depot
01.2010 - 07.2013
Customer Service Manager - Office Depot
06.2005 - 01.2010
Customer Service Manager - Office Depot
06.1995 - 06.2005
Customer Service Supervisor - Office Depot
01.1990 - 06.1995
North Mesquite High School - High School Diploma,