Marjorie Powell
Port Charlotte,FL
Summary
Dedicated Surgical Coordinator experienced in surgical scheduling and patient care management. Achieved operational efficiencies through strong organizational skills and effective communication with medical staff, ensuring optimal patient experiences and smooth surgical procedures. Focused on enhancing workflows and improving front office operations to support high patient volumes.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Surgical Coordinator
Cardiac arrhythmia institute
Port Charlotte, Florida
04.2023 - Current
- Coordinated surgical schedules with electrophysiologists, anesthesia teams, and operating room staff.
- Verified patient records, imaging, and referrals for cardiac arrhythmia procedures.
- Managed insurance authorizations and surgical eligibility for arrhythmia institute procedures.
- Communicated preoperative instructions to patients and family members.
- Prepared consent forms, charts, and procedure packets for surgical cases.
- Confirmed equipment, supplies, and room readiness for cardiac procedures.
- Updated scheduling systems with surgeon availability, cancellations, and case changes.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Supported clinic staff with patient intake, follow-up calls, and care coordination.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Surgical Scheduler
Peace river cardiovascular center
Port Charlotte, Florida
01.2022 - 06.2023
- Scheduled surgical procedures for Peace River cardiovascular center patients and providers.
- Verified insurance authorizations and surgery documentation before patient appointments.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Communicated preoperative instructions to patients and answered scheduling questions.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Updated electronic scheduling records and maintained accurate surgery case files.
- Prepared surgical packets, referrals, and consent forms for cardiovascular procedures.
- Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
- Supported front office workflows with calls, messages, and appointment follow-up.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Provided assistance with post-operative follow up visits when needed.
Medical Front Office Receptionist
Tanweer Memon M.D
Port Charlotte, Florida
06.2021 - 11.2022
- Greeted patients at Tanweer Memon M.D office and managed front desk flow.
- Scheduled appointments using medical office calendar and coordinated provider availability.
- Answered calls and relayed patient messages to Tanweer Memon M.D team.
- Verified patient information and updated records in practice management system.
- Collected copays and processed patient check-in and check-out paperwork.
- Prepared charts and organized daily front office documents for clinic visits.
- Assisted patients with forms, referrals, and insurance questions in office.
- Performed data entry accurately into the practice's EMR system as needed.
- Set up appointments for physician visits and procedures using calendar software.
- Followed HIPAA guidelines when handling confidential patient information.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Verified patient demographic information at time of check-in and check-out.
- Informed providers of any changes in patient status or medical history updates during visits.
- Processed payments for services rendered using cash register or point-of-sale system.
- Resolved customer service issues in a timely manner while maintaining professionalism.
Consumer Affairs Specialist
PGT Industries
Venice, Florida
07.2017 - 06.2020
- Managed consumer warranty inquiries for PGT Industries window and door products.
- Resolved customer complaints in a timely manner while upholding company policies and procedures.
- Documented customer complaints and service requests in CRM systems.
- Coordinated repairs, replacements, and claim follow-up with internal teams.
- Resolved product questions through phone and email support.
- Reviewed order status and shipment details for consumer concerns.
- Escalated complex issues to sales, production, and service departments.
- Explained installation, care, and warranty information to homeowners.
- Maintained accurate records for consumer affairs cases and correspondence.
- Conducted research to identify customer needs and preferences.
- Provided technical support to customers on product use and troubleshooting issues.
Accounting Specialist
Capital One
Tampa, Florida
09.2013 - 09.2014
- Entered journal entries into accounting software with careful data accuracy.
- Prepared payment requests and routed approvals through company finance procedures.
- Answered billing questions and resolved account discrepancies with internal teams.
- Assisted with accounts payable and receivable processing in daily operations.
- Reviewed transaction records and verified supporting documents for compliance.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Resolved customer inquiries regarding bills and payments.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
Front Office Team Leader
Westage Companies
Kissimmee, Florida
03.2011 - 09.2013
- Led front office reception for Westage Companies and directed daily guest check-in.
- Trained front desk staff on office procedures and professional customer service standards.
- Managed incoming calls, messages, and visitor requests with prompt, courteous communication.
- Coordinated schedules, appointments, and meeting room bookings for Westage Companies' operations.
- Reviewed front office records, files, and logs for accuracy and proper filing.
- Resolved customer concerns and routed issues to appropriate Westage Companies departments.
Education
Osceola High School
Kissimmee, FloridaPhlebotomy
Teco
Kissimmee 08.2010 - 05.2011
Skills
- Surgical scheduling
- Procedure coordination
- Patient care coordination
- Patient intake
- Patient coordination
- Preoperative preparation
- Postoperative follow-up
- Insurance authorization
- Insurance verification
- Insurance pre-certifications
- Obtaining authorizations
- Pre-authorization management
- HIPAA compliance
- Healthcare compliance
- EMR documentation
- Electronic health records management
- ICD-10 coding
- Current procedural terminology (CPT)
- Claims processing
- Payment collection
- Verifying insurance
- Referral review
- Documentation scanning
- Updating charts
- EMR updating
- Efficient data entry
- Data entry proficiency
- Data entry software
- Office administration
- Office workflow support
- Team coordination
- Teamwork orientation
- Motivational skills
- Resourcefulness and initiative
- Effective communication
- Strong communication skills
- Attention to detail
- Professionalism and confidentiality
- Time management
- Problem solving
- Educating patients
- Following up with patients
- Checking in patients
- Scheduling expertise
- Facility coordinating
- Schedule coordination
- Medical records
- Medical terminology proficiency
- Medical office experience
- Team development
- Self-motivation
- Patient care coordination
- Current procedural terminology (CPT)
- Self-motivation
- Data entry software
- Team development
Timeline
Surgical Coordinator
Cardiac arrhythmia institute
04.2023 - Current
Surgical Scheduler
Peace river cardiovascular center
01.2022 - 06.2023
Medical Front Office Receptionist
Tanweer Memon M.D
06.2021 - 11.2022
Consumer Affairs Specialist
PGT Industries
07.2017 - 06.2020
Accounting Specialist
Capital One
09.2013 - 09.2014
Front Office Team Leader
Westage Companies
03.2011 - 09.2013
Phlebotomy
Teco
08.2010 - 05.2011
Osceola High School