Marjoriea Jacobs
Atlanta,GA
Summary
Customer-focused professional with 10+ years of experience supporting clients across staffing, financial services, and payments industries. Proven ability to resolve issues efficiently, manage high-volume inquiries, and maintain strong customer satisfaction and retention. Highly effective working independently in remote environments using CRM and digital support systems.
Overview
13
13
years of professional experience
Work History
Operations Manager
EDStaffing
Atlanta, GA
01.2021 - Current
- Primary point of contact for clients and workforce personnel, resolving scheduling, payroll, and service issues.
- Reduced repeat customer issues by approximately 30% through standardized communication and workflows.
- Handled daily phone and email correspondence while maintaining high satisfaction and retention.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Executed budget management strategies, optimizing resource allocation and cost savings.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Assistant Branch Operations Manager
PeopleReady
Atlanta, GA
01.2019 - 01.2021
- Supported high-volume customer service operations, managing inbound and outbound communications.
- Resolved customer complaints, coordinated worker scheduling, and maintained accurate system records.
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Optimized workforce scheduling to enhance productivity and meet client demands.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Client Advisor
Worldpay US
Atlanta, GA
01.2013 - 01.2018
- Maintained 90%+ client retention for five consecutive years through consistent, high-quality support.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Developed tailored payment solutions to enhance client satisfaction and operational efficiency.
- Analyzed client feedback to drive service improvements and optimize user experience.
Education
Psychology
Atlanta Christian College
Business & Legal Studies
Strayer University
Skills
- Customer Support
- Microsoft Office
- Customer Retention
- CRM & ATS Systems
- Documentation & Data Accuracy
- Conflict Resolution & de-escalation problem solving
- Time Management
- Professional Written & Verbal Communication
- P&L management
- Operations management
Timeline
Operations Manager
EDStaffing
01.2021 - Current
Assistant Branch Operations Manager
PeopleReady
01.2019 - 01.2021
Client Advisor
Worldpay US
01.2013 - 01.2018
Business & Legal Studies
Strayer University
Psychology
Atlanta Christian College
Cover Letter
Dear Hiring Manager,
I am writing to express my interest in a Remote Customer Service position. With over ten years of experience supporting customers across staffing, financial services, and payment processing environments, I bring a strong commitment to customer satisfaction, clear communication, and efficient problem resolution.
Throughout my career, I have consistently handled high volumes of customer inquiries via phone and email, resolved escalated concerns, and maintained long-term client relationships. In my previous role, I contributed to reducing repeat customer issues by implementing clear workflows and proactive follow-up practices. I am comfortable working independently, managing multiple systems, and meeting productivity goals in a remote setting.
I am excited about the opportunity to bring my customer-first mindset, reliability, and attention to detail to your team. I would welcome the opportunity to discuss how my skills can support your customers and business goals.
Sincerely,
Marjoriea Jacobs
Personal Information
Title: REMOTE CUSTOMER SERVICE PROFESSIONAL