Marjory Bonano
Orlando
Summary
Dedicated student with over 4 years of customer service experience. Pursuing an Associate's degree in Sonography with aspirations of expanding education to build an impactful career focused on women and children in healthcare. Through the years i've developed strong communication and listening skills while emphasizing safety and advocacy in all interactions. My prior experience hasn't been healthcare-based, therefore i'm eager to step into this position to learn and contribute to a collaborative care team while providing excellent service to patients.
Overview
2
2
years of professional experience
Work History
Attractions Attendant
Epic Universe - Universal Orlando Resort
06.2025 - Current
- Assisted guests with entering and exiting, checked safety restraints, and dispatched rides, ensuring safety and enjoyment.
- Monitored, operated, and inspected attractions to ensure compliance with height, age, and safety restrictions.
- Greeted guests, answered questions, provided directions, and managed queue lines, enhancing overall guest experience.
- Maintained clean area by disinfecting equipment, removing trash, and reporting mechanical issues, promoting a safe environment.
Shift Lead/Barista
Dutch Bros
06.2024 - 01.2026
- Embodied Dutch Bros values, mentored baristas and fostered a positive, fast-paced team environment.
- Delegated cleaning tasks, coordinated positions, and ensured efficient, high-quality drink production.
- Resolved customer concerns promptly and kindly to ensure memorable experiences.
- Counted registers, performed bank deposits, managed inventory, and upheld cleanliness standards to support smooth operations.
Server & To-Go Specialist
Outback Steakhouse
09.2024 - 04.2025
- Delivered personalized service, enhancing guest experiences in person and via phone.
- Utilized extensive menu knowledge to accommodate food hypersensitivities and effectively suggest specials and pairings.
- Accurately inputted orders into the POS system, delivered/packaged orders promptly, and checked on tables to ensure satisfaction.
- Assisted team members by running food, bussing tables, and supporting various operational areas.
Education
Associate of Science - Diagnostic Medical Sonography
Valencia College
Orlando, FL05-2028
High School Diploma -
Acceleration East High School
Orlando, FL05-2023
Skills
- Customer Safety
- Guest Relations
- Conflict resolution
- Verbal communication
- Team Leadership
- Multitasking
- Adaptability
- Active Listening
- Bilingual
- Quality Assurance
- Computer Proficiency
- Empathy skills
Timeline
Attractions Attendant
Epic Universe - Universal Orlando Resort
06.2025 - Current
Server & To-Go Specialist
Outback Steakhouse
09.2024 - 04.2025
Shift Lead/Barista
Dutch Bros
06.2024 - 01.2026
Associate of Science - Diagnostic Medical Sonography
Valencia College
High School Diploma -
Acceleration East High School