Mark Adams
Stone Mountain,GA
Summary
Thank you for taking the time to review my resume. I know that I would be a great fit for this position and would be able to contribute immediately to the company and be a great part of the team. Your facility would gain an individual who is dependable, motivated, and responsible. I am an individual who knows how to accomplish tasks and work in a dynamic team. Also, I am an organized and detail-oriented person who is a conscientious self-starter. I can learn multiple different aspects and methods involved in completing a job and then be able to apply them to it. And I do all this while maintaining a safe and clean work environment.
Overview
8
8
years of professional experience
Work History
Account Manager
AT&T
01.2024 - Current
- I hire and train new people for sales positions.
- I also work to make between 8-15 sales per week selling AT&T Fiber and Cell phones, and also Direct TV.
Delivery Driver
Amazon
01.2023 - Current
- Amazon delivery drivers have a wide range of responsibilities, which can include:
- Loading and unloading packages from delivery vehicles according to company guidelines
- Delivering packages on foot or by vehicle to residences and businesses within a specified area
- Communicate with dispatchers about deliveries before leaving the warehouse or store
- Communicating with customers about delivery status updates using phone, text, email, or other methods. Keeping track of deliveries made and reporting problems to management
- Ensuring safe operation of delivery vehicle by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance requirements
- Maintaining accurate records of deliveries and mileage driven for tax purposes
- Understanding company policies regarding customer service and behavior towards customers
Part-Time General Merchandise
Target
Tucker, Ga
01.2021 - 01.2023
- Experts on operations, process and efficiency enable a consistent experience for our guests by ensuring the product is set, in-stock, accurately priced and signed on the sales floor. General Merchandise leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. Create a welcoming experience by authentically greeting all guests and aiding them in finding merchandise in the store. Also, I have been trained to use equipment like a platform to receive items that are high on the shelf and, I have been trained to use a wave which is also known as a cheery picker. Also, I would answer questions and assist customers on the target website, both in person and over the phone. If there were concerns about items/products not being in store or shipped, I would go through Target website to search for items and track customer orders. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Cashier
Family Dollar
Decatur, Ga
01.2020 - 01.2021
- As a Family Dollar Cashier my responsibilities are to provide exceptional service to customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Also, periodically there is a shipment that would come to the store, and I would unload and stock the merchandise on the shelves. I would also assist in renovating the store to accommodate customers and store needs. At times when there is a need at another store, I would also help near-by stores by traveling where I am needed upon request of the district or store manager.
Lead Cashier/Custodian
VS Realm eSports Arena
Decatur, Ga
01.2018 - 01.2020
- As an employee of VS Realm, I would great customers and assist in signing up for membership. Also, I would conduct point of sales transactions for either food or gaming products and equipment. I would help the store owner open and close and perform light cleaning to maintain a safe and clean working environment.
Shipping Assistant/Supporting Manager
Dabbers Gaming Cafe
Norcross, Ga
01.2018 - 01.2019
- Dabbers Gaming Cafe is a retail store that specializes in Collectible Card Games. As an employee I was responsible for assisting the store manager and owner daily. My job duties include inventory of supplies and materials for purchase. Also, when the store would receive shipment request from online purchases from customers, I would pull each order and fulfil each order request. Some orders may include letters or cards to be shipped to customers and I will also pull purchased packaging products to be mailed to customers and place them in envelopes to be mailed. As a Shipping Assistant, my main responsibility was ensuring online orders are completed while maintaining a clean and organized shipping station. I also pay close attention to subtle details between products to ensure accurate completion of online orders. Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve. Analyzing and identifying trends in issue reporting and devising preventive solutions. Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated. Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation. Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software or network problems. Recognizing and escalating more difficult problems and Logging call activity.
Dishwasher/Food Preparer
Sweet Potato Café
Stone Mountain, Ga
01.2018 - 01.2018
- While working at the Sweet Potato Café my responsibilities included dish washing glassware, flatware, pots or pans by hand. Sort and stack clean dishes and carry clean dishes to proper storage areas. Also help assist with food prep when necessary and maintain a clean and tidy work area. At the Sweet Potato Café safety is our number one priority and following health and safety guidelines is very important to ensure and provide exceptional quality and service for customers.
Education
College Prep Diploma - undefined
Stone Mountain High School
Stone Mountain, Ga01.2011
Gwinnett Technical Collage - Computer Programming
Gwinnett Technical Collage
Skills
- Multitasking
- Problem Solving
- Organization Skills
- Attention to Detail
- Customer Service
- Cleanliness
- Help Desk
- Computer Equipment & Supplies
- Inventory
- Cashier
- Unloading
- Stocking & Sorting
- Mathematics
- Windows
Timeline
Account Manager
AT&T
01.2024 - Current
Delivery Driver
Amazon
01.2023 - Current
Part-Time General Merchandise
Target
01.2021 - 01.2023
Cashier
Family Dollar
01.2020 - 01.2021
Lead Cashier/Custodian
VS Realm eSports Arena
01.2018 - 01.2020
Shipping Assistant/Supporting Manager
Dabbers Gaming Cafe
01.2018 - 01.2019
Dishwasher/Food Preparer
Sweet Potato Café
01.2018 - 01.2018
College Prep Diploma - undefined
Stone Mountain High School
Gwinnett Technical Collage - Computer Programming
Gwinnett Technical Collage