Mark Alber
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
6
6
years of professional experience
Work History
Attractions Team Lead
Fyre Drill & The Untrainable Dragon
08.2024 - Current
- Manages Team Members and the positions they uphold by assisting with everyday needs, venue specific operational knowledge, providing feedback and monitoring scheduling inquiries.
- Regularly completing personal and team projects to assist with the efficiency of our operations and setting the precedent for future leads for my current venues.
- Oversees daily operations for multiple venues, providing support to managerial needs in the immediate and surrounding areas, as well as proving adaptability in adjusting to the testing team’s required personnel and procedures.
- Provided input in establishing the operating procedures for two new venues and oversaw the execution of the procedures to make adjustments according to guest and Team Member feedback.
- Upholds safety as a top priority as one of the Team Lead's overseeing the Safety Committee in charge of ensuring all aspects of operations are conducted in a safe manner for both guests and Team Members.
- Collaborates with management regarding scheduling and budget concerns by utilizing Microsoft programs such as Word, Excel, SharePoint, and Teams with proficiency.
- Initiated and organized work events with the primary goal to boost team morale and productivity, as well as providing personal support to those interested in developing.
Commissioning Attendant
Universal Epic Universe
10.2023 - 08.2024
- Fully trained and scheduled across three attractions with additional experience and training in several other sites across the park.
- Supervise assigned areas and perimeters to verify authorized personnel are properly signed in before entering.
- Partners with several departments and demonstrates flexibility in adapting to the fluctuating testing schedule provided to us.
Attractions Attendant
Hollywood Rip Ride Rockit
07.2022 - 10.2023
- Inaugural member of the Quality Control committee, overseeing overall show quality and cleanliness around the venue.
- Restructured venue projects, including an updated closing duty list for team members, organized list of queue patrol responsibilities.
- Proposed many visual improvements around the venue including—but not limited to—new paint, parts, and removal of workplace hazards.
- Partnered with Management to improve the venue through providing and tracking work orders surrounding new signage for stroller parking and prohibited items through Maximo.
- Implemented and facilitated a means of communication between Team Members and leadership regarding possible improvements or safety hazards.
Supervisor
Texas A&M University Rec Sports
08.2019 - 05.2022
- Supervised multiple officials, evaluating officials’ performances while providing feedback and areas of improvement.
- Interviewed & trained new officials by educating and testing their knowledge of the game to ensure all officials are qualified.
- Worked in the office department for the intramural program, handled phone calls and emails from any of our current 13,000 intramural students regarding issues with scoring, officiating or problems with their online accounts.
- Resolved scheduling conflicts between opposing teams, ensuring fields and open time slots were available for any possible rescheduling.
Education
Bachelor of Science - Theme Park & Attraction Management
University of Central Florida
Orlando, FL06-2027
Associate in Arts Degree - General Studies
Valencia College
Orlando, FL05.2023
Majored - Computer Science and Applied Mathematics
Texas A&M University
College Station, Texas12.2022
Skills
- Project management
- Workplace safety
- Data analysis
- Customer service
- Problem solving
- Team building
Timeline
Attractions Team Lead
Fyre Drill & The Untrainable Dragon
08.2024 - Current
Commissioning Attendant
Universal Epic Universe
10.2023 - 08.2024
Attractions Attendant
Hollywood Rip Ride Rockit
07.2022 - 10.2023
Supervisor
Texas A&M University Rec Sports
08.2019 - 05.2022
Bachelor of Science - Theme Park & Attraction Management
University of Central Florida
Associate in Arts Degree - General Studies
Valencia College
Majored - Computer Science and Applied Mathematics
Texas A&M University
Similar Profiles
AUGUST WOODAUGUST WOOD
Creative Director & Co-Founder at Fae & Fyre - Small Business Fashion & AccessoriesCreative Director & Co-Founder at Fae & Fyre - Small Business Fashion & Accessories
Megan LledoMegan Lledo
Lead Technician at Fyre and AsheLead Technician at Fyre and Ashe
Corttanie HambrickCorttanie Hambrick
Lead Budtender at Fyre Ants - EMBRLead Budtender at Fyre Ants - EMBR
Robin MottRobin Mott
Attractions Team Lead at Dollywood Theme ParkAttractions Team Lead at Dollywood Theme Park
Rorie BallounRorie Balloun
Attractions Team Lead at Merlin Entertainments Group Ltd.Attractions Team Lead at Merlin Entertainments Group Ltd.