Robin Mott
Servierville,TENNESSEE
Summary
Proven leader with a track record of fostering teamwork and enhancing customer satisfaction at Dollywood Theme Park. Skilled in coaching and workplace safety, adept at performance improvement. Demonstrates exceptional adaptability and a customer-focused approach, significantly contributing to a positive and efficient work environment. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
38
38
years of professional experience
Work History
Attractions Team Lead
Dollywood Theme Park
08.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Substitute Teacher
Coldsprings Independant School District
09.2009 - 08.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Flight Attendant
Continental Airlines / United Airlines
01.1987 - 01.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
High School Diploma -
Doulas McArther High School
Houston, TXSkills
Customer Focus
Coaching and Mentoring
Performance monitoring
Performance Improvement
Workplace Safety
Schedule Management
Furniture builder, arts and crafts and vacations with my family
Like to build outdoor furniture, do all kinds of crafts and sewing. I work to take my family on vacations every year. Family is the most important thing in life.
Timeline
Attractions Team Lead
Dollywood Theme Park
08.2019 - Current
Substitute Teacher
Coldsprings Independant School District
09.2009 - 08.2019
Flight Attendant
Continental Airlines / United Airlines
01.1987 - 01.2015
High School Diploma -
Doulas McArther High School
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