Taylor Wright
Summary
Results-oriented professional with a strong background in event planning and customer service. Skilled in coaching and mentoring team members while ensuring safety and operational standards. Committed to fostering positive guest experiences and community engagement.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Attractions Team Lead
Universal Parks & Resorts
Orlando, Florida
07.2025 - Current
- Oversee operations, serving as a first point of contact for team members, guests, and cross-departmental teams. Promoting safety, guest service, and operational updates through daily pass downs and shift meetings.
- Accountable for performance management through formal Lead observations, reinforcing strengths and addressing growth areas.
- Verified schedule adherence to daily labor budget while coordinating on-the-job training, re-certifications, and compliance trainings.
- Conducted 1:1 chats to discuss personal development and opportunities for the venue, fostering open communication and enhancing team member satisfaction.
- Actively participate in Environmental, Health, and Safety responsibilities by following policy, procedures, training, and encouraging other team member involvement.
Attractions Trainer
Universal Parks & Resorts
Orlando, Florida
01.2023 - 06.2025
- Trained and coached performance to boost efficiency and guest service standards while maintaining safety. Assisted in updating. Training manuals, providing on-the-job training.
- Collaborated with executive leadership to update training resources and safety protocols, including reinforcing the ride perimeter to prevent against safety concerns.
- Executed guest service and operational standards consistently, motivating team members to deliver capacity while increasing positive guest feedback.
- Resolve guest issues by identifying the source of complaints and formulating corrective action with supervisors, food service providers, or merchandise teams.
- Demonstrate problem-solving and adaptability in a fast-paced environment while maintaining effective communication between team members and management.
- Showcase developmental interest through cross-training at Halloween Horror Nights, training in Control Booth Operation, receiving Bloodbourne Pathogen optional training, obtaining trainer status, and completing developmental shadows.
Lifestyle Coordinator
First Service Residental
Leesburg, Florida
05.2024 - 02.2025
- Coordinated event production from conception to completion, managing resident-run activities to enhance community engagement within deadlines and budgets.
- Conduct assessments to determine activities in which residents would be most interested in participating.
- Supervise the development of new and existing clubs that reflect the community’s interests, ensuring policies are upheld and time slots are chosen to prevent conflict with other similar clubs.
- Developed and distributed monthly newsletter via Canva, securing advertisement sales to sustain publication costs.
- Prepared resident welcome packages to facilitate smooth transitions into the community.
Attractions Hostess
Walt Disney World Resort
Lake Buena Vista, Florida
06.2022 - 04.2024
- Received 37 positive recognitions from guests and managers.
- Completed opening and closing checklists, inspected work environment and loading gates, and ensured operational safety for smooth daily operations.
- Provided management with feedback on operational changes, voicing concerns to enhance overall operation.
- Welcomed new hires and internal transfers focusing on an easy transition into the team’s daily operation while maintaining a positive environment where trainees feel confident in asking questions and approaching a position for the first time.
- Demonstrated versatility and enthusiasm by cross-training in various roles across multiple attraction venues.
Amenity Manager & Event Planner
Riverside Management Services
Jacksonville, Florida
09.2020 - 06.2022
- Received the 2021 and 2022 Best of Jacksonville Awards for Professional Services at Wynnfield Lakes.
- Oversaw daily operations and coordinated with multiple contractors to ensure timely project completion.
- Programmed 25+ events yearly for communities with 500+ homes, developing activities for all ages.
- Created and maintained multiple Constant Contact profiles for over 2500 members, building rapport within neighborhoods and raising awareness for upcoming projects and events.
- Maintained monthly communication with 5-6 CDD Board members to ensure contractual agreements are met and that progress is performed within the desired timeframe.
- Welcomed and registered new homeowners monthly, including the programming of amenity access cards, the guiding of facility tours, and the uploading and securement of confidential information to our district databases.
- Coordinated organization and execution of marketing activities, contributing to the addition of 30+ new homeowners.
- Launched a month-long campaign on Facebook to enhance management's response to homeowner requests.
Assistant Camp Director
Sampson Creek CDD
Saint Augustine, Florida
03.2019 - 08.2020
- Planned and executed daily operations, crafts, and weekly field trips to enhance camper engagement and experience.
- Collaborated with counselors to coordinate major activities, fostering teamwork and program success.
- Recruited and trained 5-6 new counselors for upcoming seasons.
- Oversaw camp volunteers, ensuring completion of service hours while providing mentorship and support.
- Ensured that facility policies were enforced to maximize camper safety.
- Responded rapidly to parental concerns with telephone calls and emails.
Education
Master of Science - Hospitality And Tourism Management
University of Central Florida
Orlando, FL12.2027
Bachelor of Science - Entertainment Management
University of Central Florida
Orlando, FL05.2024
Skills
- Event planning
- Operational safety
- Customer service
- Budget management
- Schedule management
- Training development
- Performance management
- Team leadership
- Coaching and mentoring
- Conflict resolution
- Communication skills
- Attention to detail
Certification
Licensed Community Association Manager, Florida Department of Business and Professional Regulation, Issued July 2024
Timeline
Attractions Team Lead
Universal Parks & Resorts
07.2025 - Current
Lifestyle Coordinator
First Service Residental
05.2024 - 02.2025
Attractions Trainer
Universal Parks & Resorts
01.2023 - 06.2025
Attractions Hostess
Walt Disney World Resort
06.2022 - 04.2024
Amenity Manager & Event Planner
Riverside Management Services
09.2020 - 06.2022
Assistant Camp Director
Sampson Creek CDD
03.2019 - 08.2020
Master of Science - Hospitality And Tourism Management
University of Central Florida
Bachelor of Science - Entertainment Management
University of Central Florida