Rorie Balloun
Winter Haven,FL
Summary
Proven leader and customer service expert, adept at coaching and performance improvement. At Merlin Entertainments Group Ltd., I spearheaded team development, enhancing business systems and fostering a culture of excellence. Skilled in critical thinking and problem-solving, I consistently delivered results, ensuring customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Attractions Team Lead
Merlin Entertainments Group Ltd.
11.2022 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Deli Clerk
Publix
07.2021 - 07.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Education
GED -
Florida GED
Online02.2021
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Leading Team Meetings
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Attractions Team Lead
Merlin Entertainments Group Ltd.
11.2022 - 07.2024
Deli Clerk
Publix
07.2021 - 07.2022
GED -
Florida GED
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