Mark Alber
Orlando,FL
Overview
6
6
years of professional experience
Work History
Attractions Team Lead
Fyre Drill & The Untrainable Dragon
08.2024 - Current
- Developed and documented operating procedures for two new attractions, collaborating with leadership to adapt standards based on Guest and Team Member feedback.
- Manages Team Members by assisting with everyday needs, venue-specific operational knowledge, budget justifications and administrative tasks, providing feedback and monitoring scheduling inquiries.
- Oversee daily operations across multiple venues, coordinating cross-departmental needs and ensuring alignment with budgetary and scheduling requirements.
- Upholds safety as a top priority as one of the Team Lead’s overseeing the Safety Committee in charge of ensuring all aspects of operations are conducted in a safe manner for both guests and Team Members.
- Collaborates with Management regarding scheduling and budget concerns by utilizing Microsoft programs such as Word, Excel, SharePoint, and Teams with proficiency.
- Initiated and organized work events with the primary goal to boost Team morale and productivity, as well as providing personal support to those interested in developing.
Attractions Attendant
Universal Epic Universe & Hollywood Rip Ride Rockit
07.2022 - 08.2024
- Fully trained and scheduled across three attractions during commissioning with additional experience and training in several other sites across the park; supervising and verifying perimeter location for authorized personnel.
- Partnered with several departments and demonstrated flexibility in adapting to the fluctuating testing schedule.
- Inaugural member of the Quality Control committee, overseeing show quality and cleanliness around the venue.
- Researched and proposed many venue improvements ncluding—but not limited to—new paint, parts, and removal of workplace hazards, improving Team morale and the Guest experience.
Supervisor
Texas A&M University Rec Sports
08.2019 - 05.2022
- Supervised and coached multiple officials, evaluating performances while providing feedback and areas of improvement; additionally, interviewed and trained new officials with programs built to educate and test their knowledge for proper qualifications.
- Worked in the office department for the intramural program, handling phone calls and emails from any of the 13,000 intramural students regarding issues with scoring, officiating or problems with their online accounts.
- Involved in gathering new students into the program by attending events to discuss in detail the registration process, increasing revenue and members
Education
Bachelor of Science - Theme Park & Attraction Management
University of Central Florida
Orlando, FL06-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2023
Computer Science and Applied Mathematics
Texas A&M University
College Station, Texas12.2022
Timeline
Attractions Team Lead
Fyre Drill & The Untrainable Dragon
08.2024 - Current
Attractions Attendant
Universal Epic Universe & Hollywood Rip Ride Rockit
07.2022 - 08.2024
Supervisor
Texas A&M University Rec Sports
08.2019 - 05.2022
Computer Science and Applied Mathematics
Texas A&M University
Bachelor of Science - Theme Park & Attraction Management
University of Central Florida
Associate of Arts - General Studies
Valencia College