Mark A Lutze
Goldsboro,NC
Summary
Dynamic Sales Manager with a proven track record at UniFirst First Aid, excelling in relationship building and sales coaching. Consistently exceeded sales targets through strategic planning and exceptional client relationship management. Recognized for enhancing team performance and delivering tailored solutions, fostering loyalty and satisfaction among key accounts. AHA Certified CPR professional. Knowledgeable sales manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
20
20
years of professional experience
Work History
Sales Manager
UniFirst First Aid
09.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction for a customer base of over 400 customers across eastern North Carolina.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Territory Manager
UniFirst First Aid and Safety
08.2005 - 08.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
Education
High School Diploma -
Southern Wayne Senior High School
Dudley, NC06-1993
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- AHA Certified CPR
- Product knowledge
- Client relationship management
- Positive and upbeat
- Account management
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Named "Employee of the Year" in 2019.
- Supervised team of 4 staff members.
- Collaborated with team of 8 in the development of lead share program that brought unprecedented growth to our location.
2019 National Employee of the Year.
I was chosen as the 2019 employee of the year while on the van route service for my continuous efforts in customer relations; for going the extra mile to take care of my customer's needs: and for always being willing to accept and execute additional job duties when situations arose, often traveling outside of my area to ensure customers were serviced on time and the company's revenue stream was maintained in our region.
Timeline
Sales Manager
UniFirst First Aid
09.2021 - Current
Territory Manager
UniFirst First Aid and Safety
08.2005 - 08.2021
High School Diploma -
Southern Wayne Senior High School
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