Mark-Anthony Hines
Chesapeake,VA
Summary
Results-driven Assistant Grocery Manager with expertise in problem resolution, employee training, and customer support. Proven ability to enhance operational efficiency and drive sales through effective merchandising strategies.
Overview
31
31
years of professional experience
Work History
Assistant Grocery Manager
Food Lion
Chesapeake, VA
02.2023 - Current
- Assisted in daily operations, ensuring optimal stock levels and product availability.
- Supervised team members, fostering collaboration and maintaining high service standards.
- Trained new staff on procedures, enhancing team efficiency and customer service skills.
- Implemented merchandising strategies to improve product visibility and sales performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Key Holder
Dollar General
Chesapeake, VA
02.2016 - 02.2023
- Supervised cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new employees on store policies and procedures.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring practices.
Speech Instructor
Atlanta Technical College
Atlanta, GA
08.2010 - 05.2013
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Utilized technology tools to enhance speech delivery and communication skills.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with faculty to integrate speech education into interdisciplinary programs.
Speech Instructor
Florida Community College at Jacksonville
Jacksonville, FL
08.2003 - 05.2006
- Led workshops on effective communication strategies for faculty and students.
- Mentored junior instructors in instructional techniques and classroom management practices.
- Spearheaded curriculum revisions to align with current industry standards and best practices.
- Advocated for program enhancements based on student feedback and performance outcomes.
Speech Teacher
Anson Community College
Wadesboro, NC
08.1995 - 05.1998
Education
High School Diploma -
Indian RiverSchool
Chesapeake, VAMaster of Arts - Communication
Norfolk State University
Norfolk, VA05-1990
Bachelor of Arts - English (emphasis in Drama)
Norfolk State University
Norfolk, VA05-1984
Skills
- Problem resolution
- Customer support
- Health and safety
- Employee training
Timeline
Assistant Grocery Manager
Food Lion
02.2023 - Current
Key Holder
Dollar General
02.2016 - 02.2023
Speech Instructor
Atlanta Technical College
08.2010 - 05.2013
Speech Instructor
Florida Community College at Jacksonville
08.2003 - 05.2006
Speech Teacher
Anson Community College
08.1995 - 05.1998
High School Diploma -
Indian RiverSchool
Master of Arts - Communication
Norfolk State University
Bachelor of Arts - English (emphasis in Drama)
Norfolk State University