MARK ARGIRO
State College,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Member Service Representative
Crunch Fitness
State College, Pennsylvania
07.2025 - 11.2025
- Assisted members with inquiries and provided exceptional customer service.
- Educated members on gym policies and membership options.
- Handled member complaints and resolved issues promptly with professionalism.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Presented and explained services and products to meet member needs.
Gym Cleaner
State College Strength and Conditioning
State College, USA
01.2020 - 01.2023
- Was responsible for the relocation of all equipment, as well as maintaining and cleaning the equipment after the gym closed.
- Vacuumed, mopped, and bleached floors, operated a Zamboni for the gym mats, and got rid of any trash.
- Utilized proper combinations of chemicals to ensure the safety and well-being of customers and clients.
- Worked anywhere from 3 to 9 hours a week depending on the season and the intensity of the fitness class schedule.
- Time management
- Safety standards and protocols
- Problem solving abilities
- Organizational abilities
- Maintenance knowledge
- Equipment inspection
Receptionist
Bliss Full Service Salon
06.2018 - 08.2018
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized the retail products and their display in a professional and presentable fashion.
- Multi-tasking
- Retail sales
- Prioritizing tasks
- Managed appointment scheduling using salon management software efficiently.
- Greeted clients warmly upon arrival, creating a welcoming atmosphere.
Education
Commissioned - Army ROTC
Pennsylvania State University
University Park, PA 11.2022 - 09.2025
Bachelor of Arts - Criminology
Pennsylvania State University
State College, PA, PA 08.2021 - 05.2025
Skills
- Multi-tasking
- Communication and Interpersonal Skills
- Reliability and Punctuality
- Productivity
- Supply Management
- Responsible and dependable
- Strong work ethic
- Continuous improvement
- Technical proficiency
- Time Management
- Punctuality
- Adapting
- Problem solving
References
- Jennifer DiNallo, (814) 237-0859
- Drew Clemson, (814) 308-2001
- Avery Drake, former AGM at Crunch Fitness, (717) 675-8688
Timeline
Member Service Representative
Crunch Fitness
07.2025 - 11.2025
Commissioned - Army ROTC
Pennsylvania State University
11.2022 - 09.2025
Bachelor of Arts - Criminology
Pennsylvania State University
08.2021 - 05.2025
Gym Cleaner
State College Strength and Conditioning
01.2020 - 01.2023
Receptionist
Bliss Full Service Salon
06.2018 - 08.2018