Mark A. Rivers

Vocalist and percussionist for a Grammy/ Blues awarded band.

• Scheduled rehearsals with other musicians and choirs.
• Performed in over a 2000 shows.
• Toured with successful bands, providing professional, punctual backing support.
• Taught private music lessons, adapting tuition to ages and skill levels.
• Built networks with local musicians to provide session support for gigs and events.
• Wrote and arranged original compositions for live music performances.
• Studied scores at length to learn music in detail and develop suitable interpretations.

• Assist Talent and residents of the W with keeping the property safe and secure; while monitoring cameras and receiving packages
• Also, assisting guest with any lost items and returning them to the guest
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
• Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
• Completed incident reports and activity logs for accurate, current records.

• Assist residents with package and laundry pick-ups
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Created welcoming and comfortable environment for guests.
• Reported issues to property manager so effective resolutions could be put into place.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Communicated with coworkers and managers about completed duties.
• Increased workplace safety by immediately reporting potential hazards.

• Assisted customers with their fitness transactions at Fitness Desk
• Assisted clients with their spa appointments
• Manned the phones for the spa and fitness desk
• Assisted managers with promotions and advertisements
• Managed approximately 100's of incoming calls, emails and faxes per day from residents

• Assisted residents with reservations: (restaurant, limo, etc.)
• Assisted residents with package and laundry pick-ups
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Facilitated and coordinated transportation services for guests.

• Company Overview: United States Army ranking-E-4, United States Army Honorable Discharge
• United States Army ranking-E-4, United States Army Honorable Discharge
• Developed and maintained courteous and effective working relationships.