Mark Badamo
Port St. Lucie,FL
Summary
Professional sales and service leader with proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in developing and implementing strategic initiatives, fostering team collaboration, and adapting to evolving market demands. Known for strong problem-solving abilities, effective communication, and unwavering focus on delivering measurable results. Proficient in CRM systems, sales forecasting, and customer relationship management.
Overview
9
9
years of professional experience
Work History
Market Sales and Service Manager
PNC Bank
Georgia & Alabama
08.2018 - 06.2021
- Analyzed market trends and executed targeted service and sales strategies across retail locations in GA and AL, driving improved market performance
- Assessed branch performance metrics and allocated annual sales targets to improve operational efficiency across 130+ locations in GA and AL
- Fostered interdepartmental partnerships to improve communication clarity and ensure alignment with strategic bank-wide objectives
- Led performance management initiatives to develop a high-performing sales team, fostering a culture of continuous improvement and accountability
- Implemented various organizational change strategies focused on improving productivity and efficiency, leveraging data-driven reporting and effective coaching techniques
- Conducted analysis of market trends and customer feedback to support strategic performance improvements
Market Business Acquisition Leader
PNC Bank
Florida
01.2017 - 08.2018
- Facilitated growth of small business deposits and lending by supporting and developing 18 regional and business sales leaders
- Developed and delivered training programs focused on lending processes and service excellence to improve overall market competency
- Conducted analysis of performance reports alongside leadership team to enhance operational effectiveness and provided targeted coaching to 178 branch leaders
- Coordinated efforts of cross-functional teams to enhance customer service experiences and drive operational improvements
- Analyzed existing sales processes and established tracking mechanisms to optimize engagement and maximize interaction opportunities
- Partnered with senior management to establish departmental goals that align with overarching company objectives
Sales and Client Experience Manager Sr.
PNC Bank
Palm Beach County - Florida
03.2012 - 01.2017
- Coached branch leaders using P&L and production reports to improve operational execution
- Led integration through multiple acquisitions; advanced cultural alignment and workforce readiness
- Achieved increased market share through targeted outreach to new households focused on 10 outbound call pers day
- Delivered comprehensive training on service technology and sales frameworks, optimizing lead management processes
- Created comprehensive training initiatives aimed at improving staff performance in service delivery and client engagement
- Facilitated leadership support for denovo branches and innovative delivery channels
Education
B.A. - Social Psychology
State University of New York At Stony Brook
Stony Brook, New York01.2004
Bachelor of Science - Business
Flagler College
St. Augustine, Florida01.2001
Skills
- Coaching for sales performance
- Retail Banking Operations
- Small Business Acquisition
- P&L / Performance Management
- Strategy Execution & Change Management
- Cross-Functional Collaboration
- Training, Facilitation & Enablement
- Community & Stakeholder Engagement
Accomplishments
- Managed sales goals for 138 retail bank branches across GA & AL
- Received "Achievement Award" in the category of team leadership
- Attended the "Circle of Excellence" for top market performance
- Received "Exceeded Expectations" in numerous performance reviews
- Led efforts implementing an outbound sales strategy in more than 75 branches across 8 states
- Received "Board Member of the Year" from Jensen Beach Chamber of Commerce
Timeline
Market Sales and Service Manager
PNC Bank
08.2018 - 06.2021
Market Business Acquisition Leader
PNC Bank
01.2017 - 08.2018
Sales and Client Experience Manager Sr.
PNC Bank
03.2012 - 01.2017
B.A. - Social Psychology
State University of New York At Stony Brook
Bachelor of Science - Business
Flagler College