Mark Baehr
Orlando
Summary
Customer Service Representative with over a decade of experience in enhancing customer satisfaction and loyalty through innovative problem-solving and strategic communication. Proficient in utilizing tools like Salesforce and EPIC Systems to streamline operations and improve service quality. Passionate about leveraging extensive expertise to drive organizational growth and foster a culture of excellence in customer relations.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
08.2023 - Current
- Manage high-volume scheduling for 35+ patients daily using EPIC.
- Coordinate multi-provider calendars ensuring compliance with healthcare regulations.
- Resolve scheduling conflicts and insurance-related issues, improving patient satisfaction scores.
- Serve as liaison between clinical teams and patients to improve workflow efficiency.
Customer Service Associate
Ikea
08.2022 - 07.2023
- Utilized internal CRM systems to document and resolve X+ customer cases per day.
- Improved cross-department coordination, reducing issue resolution time.
- Maintained high customer satisfaction in a fast-paced retail environment
Bakery Associate
Publix
01.2012 - 08.2022
- Enhanced customer satisfaction by understanding needs and recommending suitable bakery items.
- Led team to surpass weekly sales targets by over 10%, boosting department efficiency.
- Trained staff to ensure consistent service quality, fostering a cohesive and skilled team.
- Implemented efficient inventory management techniques, leading to reduced waste and improved product freshness.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Office software expertise
- Salesforce management
- Project planning
- Epic software
- Stock management
- Activity logging
- Product quality management
- Integration system solutions
- Sales estimates
- Customer experience
- departmental communication
- Expertise in German
LINKS
https://www.linkedin.com/in/mark-baehr93
Timeline
Scheduling Coordinator
Orlando Health
08.2023 - Current
Customer Service Associate
Ikea
08.2022 - 07.2023
Bakery Associate
Publix
01.2012 - 08.2022
Associate of Arts -
Valencia College