Summary
Overview
Work History
Education
Skills
Timeline
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Makaha Bono

Simsbury,CT

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Assistant Manager

ShopRite
East Hartford, CT
01.2015 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Floral Manager

Stop & Shop
East Granby, CT
05.1997 - 01.2015
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Inventoried plants and flower care supplies and ordered more.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Trained employees on customer order taking and basic floral arranging.

Education

No Degree - Marketing

Bay Path University
Longmeadow, MA

High School Diploma -

Westfield High School
Westfield, MA
06.1997

Skills

  • Employee performance evaluations
  • Staff Management
  • Financial Management
  • Training
  • Business administration
  • Cost Control
  • Budgeting
  • Employee scheduling

Timeline

Assistant Manager

ShopRite
01.2015 - Current

Floral Manager

Stop & Shop
05.1997 - 01.2015

No Degree - Marketing

Bay Path University

High School Diploma -

Westfield High School

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Makaha Bono