Mark Branga
Customer service, management operations
Nahant,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager of Account
Cochrane Ventilation
06.2022 - 03.2023
- Lead the business’s strategic account planning processes
- Develop performance objectives, sales targets, and critical milestones
- Ensure budgets, schedules, operations and customer service as a high priority.
Vice President of Operations
Aspinwall Baystate
01.2017 - 07.2020
- Manage and coordinate daily operations for employees, including payroll and expenses
- Research, development, distribution of company software
- Design and implement new security safety measures
- Employ optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Director of Operations
National Aviation Academy
01.2015 - 07.2017
- Drive initiatives for the management team and organization
- Review and approve equipment and supply needs
- Improve the operational systems, processes and policies in support of organizations mission information flow and management, business process, and organizational planning.
Safety O cer
Endicott College
01.2013 - 07.2014
- Manage safety
- Cer teams day to day operations
- Patrol buildings and grounds to ensure the safety of people and security of buildings
- Provide safety escorts
- Respond to medical calls and administer first responder care
- Respond to fire alarms and other campus emergencies
- Perform dispatching duties to include radio dispatching and emergency lines.
Operations Manager
Corelogic
01.2010 - 01.2012
- Manage day to day operations for 20+ employees, including reviewing scheduling and payroll
- Partner with cross functional teams to proactively align project initiatives
- Facilitated weekly sta meetings with employees and senior management
- Identify and escalate business and technical issues.
Constable
Essex County
01.2009 - 01.2012
Network Consultant
Akamai Technologies
01.2008 - 12.2008
- Provide Tier 2 support for field engineers
- Resolve client and service delivery issues
- Design and support network installations for college campuses, such as NYU and Columbia
- Identify and escalate business and technical opportunities as appropriate.
Senior Analyst/Client Manager
Fidelity Investments
01.1996 - 01.2008
- Lead person providing technical and business management guidance to new hires
- Resolved complex issues involving application hardware software and content
- Manage dedicated support for Wall Street Market Data for 100+ bank correspondents
- Managed all aspects of vendor projects including coordination and resolutions.
Education
Criminal Justice
North Shore Community College
Lynn, MA2013
Skills
- Regional Accounts
- Account Management
- Issue Resolution
- Time Management
- Strong Lead Development Skills
- Staff Management
- Business Development
- Revenue Retention
- New Account Creation
- Business Negotiation
- Staff Development
- Report Development and Presentation
- Excellent Communication Skills
- Persuasive Negotiations
- Client Rapport-Building
- Vendor Management
- Client Relations
- Customer Rapport
- Networking Skills
- Cross-Functional Collaboration
- Customer Satisfaction
- Customer Relationship Management
- Verbal and Written Communication
Certification
Constable (Previous) Notary (Previous) First Aid/CPR (Previous)
LTC Firearms Unrestricted (Previous)
Homeland Security Incident Command ICS 100 Incident Command (Current)
Homeland Security Incident Command ICS 200 Initial Action Incidents (Current)
Homeland Security Incident Command ICS 700 National Incident Management System (Current)
Mass Bay Constable History, Methods, and Legal Service (Current)
http://www.linkedin.com/in/mark-branga-7108194
Timeline
Manager of Account
Cochrane Ventilation
06.2022 - 03.2023
Vice President of Operations
Aspinwall Baystate
01.2017 - 07.2020
Director of Operations
National Aviation Academy
01.2015 - 07.2017
Safety O cer
Endicott College
01.2013 - 07.2014
Operations Manager
Corelogic
01.2010 - 01.2012
Constable
Essex County
01.2009 - 01.2012
Network Consultant
Akamai Technologies
01.2008 - 12.2008
Senior Analyst/Client Manager
Fidelity Investments
01.1996 - 01.2008
Criminal Justice
North Shore Community College