Mark Campbell
Garland,TX
Summary
Driven by a goal-oriented approach and a positive attitude, I excelled as a General Manager at Cafe Brazil, enhancing staff productivity and morale. Skilled in Hot Schedules and Micros, I adeptly balanced costs with service, significantly contributing to profitability and guest satisfaction. My leadership ensured a 20% sales increase through effective team management and problem-solving. Highly motivated Restaurant Manager with 25 years of Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
27
27
years of professional experience
Work History
Service Manager
Mandes Restaurant Group
Dallas, TX
10.2020 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Food and Beverage Manager
Entertainment Properties Group
Dallas, TX
01.2020 - 08.2020
- Proficient in Aloha Point of Sale, Aloha Back Office, ParTender, Hot Schedules, and Pulse operating systems
- Performed weekly inventories of all liquor, beer, and wine to ensure maximum profitability and eliminate waste
- Managed team of food and beverage supervisors responsible for direct guest contact
- Responsible for total guest satisfaction, including third party mystery shoppers
- Managed total restaurant operations in areas of staff development, customer and vendor relations, inventory control and purchasing of food, beverage, and small wares
General Manager
Snuffer’s Restaurant and Bar
Mesquite, TX
03.2018 - 07.2019
- Accomplished in Hot Scheduled and CTUIT
- Balanced service with costs to ensure profitability while maintaining Food and LBW cost of sales within favorable percentages
- Focused on both Top Line and Bottom Line sales and profits with full accountability for entire Profit and Loss Statement
- Training team Supervisor for multiple locations
General Manager
Razzoo’s Cajun Cafe
Plano, TX
02.2007 - 03.2018
- Proficient in Hot Schedules,Micros point of sale and back office operations
- Balanced service with costs to ensure profitability, maintaining food and LBW costs within favorable percentages while responsible and accountable for entire Profit and Loss statement
- Promoted guest satisfaction to assure steady growth and repeat business utilizing a commitment to hospitality driven service
- Recruited, hired, supervised, scheduled, and motivated a staff of up to 60 employees
General Manager
Cafe Brazil
Dallas, TX
02.2002 - 02.2007
- Improved productivity and morale by initiating systems for accountability instituting effective training programs
- Responsible for budgeting, cost control, payroll, general accounting, and full Profit and Loss statement
- Recruited, hired, supervised, and motivated a staff of up to 25 employees. Managed total restaurant operations in areas of staff development, customer relations, budgets, inventories, and purchasing of food, beverage, and small wares
General Manager / Catering Manager
Purdy’s Hamburger Market
Addison, TX
04.1997 - 02.2002
- Managed catering and event sales contributing to 20 percent of restaurants sales
- Responsible for total restaurant operations including payroll, scheduling, and inventory responsibilities
- Recruitment, hiring, training, and supervision a staff of up to 20 employees
- Resolved food quality and service issues while focusing on guest satisfaction
Education
Diploma - General Studies
L.V. Berkner High School
Richardson, TX05.1987
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Goal-Oriented
Timeline
Service Manager
Mandes Restaurant Group
10.2020 - 08.2024
Food and Beverage Manager
Entertainment Properties Group
01.2020 - 08.2020
General Manager
Snuffer’s Restaurant and Bar
03.2018 - 07.2019
General Manager
Razzoo’s Cajun Cafe
02.2007 - 03.2018
General Manager
Cafe Brazil
02.2002 - 02.2007
General Manager / Catering Manager
Purdy’s Hamburger Market
04.1997 - 02.2002
Diploma - General Studies
L.V. Berkner High School