MARK J. CAPLE
Morgantown,WV
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, lead generation, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Account Executive
Enterprise Car Sales
01.2022 - Current
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Managed sales cycle to maintain solid customer base.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Management Assistant
Enterprise Holdings
09.2021 - 01.2022
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared and charted data and metrics for detailed status reports.
- Drove sales and customer service while assisting guests with vehicle services.
- Answered and managed incoming and outgoing calls while recording accurate messages for office staff.
- Increased customer service success rates by quickly resolving issues.
Management Trainee
Enterprise Holdings
02.2021 - 09.2021
- Acted with integrity, honesty and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and value of our optional products.
- Analyzed customer feedback to identify areas for improvement.
Logistics Manager
Mustard Seed Logistics
06.2018 - 01.2021
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
Co-Store Manager
The Tile Shop
09.2019 - 05.2020
- Co-Management personnel responsible for daily operations of store and warehouse with annual sales of $2 million
- Maintain design consultations with contractors and clients daily to ensure daily goals are met
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Footlocker Incorporated
05.2018 - 07.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Co-Store Manager
Footlocker Incorporated
10.2014 - 07.2018
- Co-Management personnel responsible for daily operations of a retail store with annual sales of $9.5 million
- Execute corporate procedural guidelines required for opening and closing daily store activities
- Supervise store associates’ duties, customer interactions and retail sale transaction steps
- Tasked with carrying out human resource hiring and termination processes
- Maintain below average shrinkage through the leading of store audits and operating CCTV security camera system
- Maintain corporate store appearance and product placement guidelines.
Education
High School Diploma -
Easton High School
Easton, MD05.2013
Bachelor of Science - Criminal Justice
West Virginia State University
Institute, WV12.2017
Skills
- Account Oversight
- Shrinkage Prevention
- Analytical and Critical Thinking
- Key Performance Indicators (KPI)
- Budget Preparation
- Strategic Account Development
- Budgeting and Forecasting
- Customer Relationships
- Critical Thinking
- Client Correspondence
- Data Analysis
- Negotiation
Timeline
Account Executive
Enterprise Car Sales
01.2022 - Current
Management Assistant
Enterprise Holdings
09.2021 - 01.2022
Management Trainee
Enterprise Holdings
02.2021 - 09.2021
Co-Store Manager
The Tile Shop
09.2019 - 05.2020
Logistics Manager
Mustard Seed Logistics
06.2018 - 01.2021
Store Manager
Footlocker Incorporated
05.2018 - 07.2019
Co-Store Manager
Footlocker Incorporated
10.2014 - 07.2018
High School Diploma -
Easton High School
Bachelor of Science - Criminal Justice
West Virginia State University
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