Mark Castellano
Corpus Christi
Summary
Experienced in managing daily restaurant operations, including scheduling, budgeting, and inventory control. Developed and implemented strategies to enhance operational efficiency and customer satisfaction while supervising staff training in food handling and safety protocols. Effectively resolved employee conflicts and customer complaints, fostering a positive environment for both staff and guests. Regularly conducted inspections of dining areas to ensure cleanliness and adherence to safety standards, contributing to a safe and welcoming atmosphere.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Kikos Mexican restaurant
Corpus Christi
06.1998 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
GED -
Robstown High School
Robstown, TX05-1995
Skills
- Customer service
- Conflict resolution
- Cash handling
- Workforce scheduling
- Guest relations
- Schedule coordination
- Reservation handling
- Staff scheduling
- Promotions planning
- Performance improvement
- Shift management
- Customer engagement
- Food plating and presentation
- Customer loyalty
- Employee schedule management
- Take-out service
Languages
Spanish
Professional
Timeline
Restaurant Manager
Kikos Mexican restaurant
06.1998 - Current
GED -
Robstown High School