Mark Cortese
Arden,NC
Summary
Dependable customer service worker, successfully providing fast, high-quality service to guests. Comfortable in a fast-paced environment, providing full focus to the customer's experience.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Ingles Markets
11.2021 - Current
- Managed the front end of the grocery store, prioritizing a pleasant experience for the customer and an efficient point of sale process.
- Resolved customer complaints while prioritizing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on.
- Oversaw the maintenance of the front end, ensuring a cleanly environment and preparing a smooth transition for the next shift.
- Efficiently managed busy fast-paced shifts through proper delegation of duties and multitasking while still providing quality service to each customer.
Scanning Coordinator
Ingles Markets
01.2021 - 11.2022
- Quickly hung new item tags and price changes, requiring extensive knowledge of product locations and steady focus through entire shift.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
Grocery Stocker
Ingles Markets
07.2019 - 01.2021
- Efficiently stocked the shelves, requiring focus to stock quickly, correctly, and neatly.
- Helped pull pallets off the loading trucks through teamwork and steady exertion.
Barista
Ingles Markets
06.2015 - 08.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages in a fast paced environment.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Trained baristas to ensure compliance with Starbucks's standards.
- Supervised the evening shift, cleaning the kiosk and restocking supplies.
Education
Bachelor of Arts - Classics
University of North Carolina At Asheville
Asheville, NCSkills
- Customer Service
- Handling Escalations
- Complaint resolution
- Task Prioritization
- Multitasking
- Guest Engagement
Timeline
Customer Service Manager
Ingles Markets
11.2021 - Current
Scanning Coordinator
Ingles Markets
01.2021 - 11.2022
Grocery Stocker
Ingles Markets
07.2019 - 01.2021
Barista
Ingles Markets
06.2015 - 08.2018
Bachelor of Arts - Classics
University of North Carolina At Asheville