Mark Crosby
Rochester
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Managed optimal resource utilization to handle expected operational needs. Demonstrated leadership with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service Usher
Movie 10
08.2008 - 01.2009
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained clean and organized venue to create pleasant experience for guests.
Cashier Team Lead
Chipotle
06.2010 - 02.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
General Manager
Nantastic
02.2018 - 04.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maintained inventory.
Education
High School Diploma -
Aquinas Institute
Rochester, NY06.2009
Skills
- Quality Management
- Schedule Management
- Account Management
- Branding
Certification
- Management Training Certification
- Serv-safe Certificate
Timeline
General Manager
Nantastic
02.2018 - 04.2023
Cashier Team Lead
Chipotle
06.2010 - 02.2018
Guest Service Usher
Movie 10
08.2008 - 01.2009
High School Diploma -
Aquinas Institute
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