MARK KASSING

Responsible for pre-sales, post-sales and management of the Dell Education portfolio for enterprise accounts. Providing skills gap analysis, preparing and presenting tailored education development plans.

• Develop and execute quarterly and yearly business plans to maintain pipeline and drive revenue
• Work with service and project management departments to provide total support to clients.
• Deliver quarterly training sessions on education offerings to Internal Sales, Partner Sales & Technical teams.
• Developed creative solutions to meet individual client needs.

Partnered with companies to help them improve their business by making the most out of their hardware, software and human capital investments. Crafted customized training and certification solutions for companies focusing on learning objectives and new technologies.

• Achieved the highest sales in first year of employment
• Nominated by peers and won salesperson of the quarter twice by supporting company values.
• Selected to pioneer the National Accounts Team.

Provided strategic guidance through the development and facilitation of training programs for Dell’s Enterprise customers. I engaged Dell clients with Microsoft Licensing Agreements and Microsoft Software Assurance Benefits.

• Scoped and delivered Microsoft training and certification program for Accenture. This six-month project included working with senior stakeholders to identify certification requirements, current skills assessment and pass rate reporting. Project was successful with over 150 students trained globally and 97% pass rate on exams while remaining on budget.
• Partnered with Dell Microsoft licensing to support FedEx’s Azure and O365 initiatives. Identified and created training plans for over 80 employees to support adoption and adhere to strict timelines. Successfully transitioned FedEx to a subscription service model.

Partnered with companies to achieve their goals through training and development. Responsible for crafting and maintaining mutually beneficial partnerships with clients. Led a team of Product Specialists responsible for orchestrating activities associated with ensuring a product is delivered that meet users' needs.

• Internally and externally acted as a product evangelist conducting customer facing webinars and internal training. These activities directly impacted double digit YOY growth for 3 product lines.
• Quickly identified potential external partnerships and built relationships to drive revenue through collaboration nationwide.
• Within six months, transformed five non-performing business accounts into constant producers through customer product education.

• Managed 30 direct reports.
• Responsible for recruiting, hiring, identifying and developing strong leaders.
• Delivered annual reviews to all direct reports evaluating performance and setting goals.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.