Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mark Delgado

Orlando,FL

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Walmart Specialty Pharmacy, excelling in prescription filling and regulatory compliance. Proven ability to enhance workflow efficiency while delivering exceptional customer service. Skilled in pharmacy software and adept at patient communication, ensuring accurate medication dispensing and fostering a supportive environment for both patients and team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart Specialty Pharmacy
Orlando, FL
10.2023 - 07.2025
  • Processed prescription orders using pharmacy management software effectively.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Ensured compliance with pharmacy regulations and safety protocols diligently.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Ensured accurate billing information was included on prescription orders prior to processing them.

Pharmacy Technician

Specialty Rx
Orlando, Florida
04.2022 - 06.2023
  • Avoided product waste with proper stock rotation procedures.
  • Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
  • Filled bottles or packaging with measured medication amounts manually or mechanically.
  • Filled bottles and affixed labels, accurately pre-packing prescriptions.

Pharmacy Technician

Walgreens
Orlando, Florida
01.2022 - 04.2022
  • Receive inbound calls to assist patients with medication status
  • Assisted patients with OTC medications and medical supplies.
  • Send faxes to doctors for refill approvals
  • Responded to pharmacy services, policies and hours questions.

Behavioral Health Technician

Aspire Health Partners via Voyage Healthcare
Orlando, Florida
01.2021 - 12.2021
  • Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
  • Coordinated direct assessments, vitals monitoring and recordkeeping as part of care management.
  • Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles.
  • Protected patients by maintaining patient safety during and between scheduled activities.

Crew Trainer

Wendy's
Orlando, Florida
08.2018 - 12.2020
  • Trained crew members on specific customer deliverables, company standards and documentation.
  • Assisted in any area that was needing help. (Drive thru window, front counter, fry station, grill station, sandwich making station)
  • Provided feedback and coaching to employees needing improvement in performance.

Education

NHA Certified - Pharmacy Technician

PTU
Orlando, FL
10-2024

Certification - Florida Registered Pharmacy Technician

MedCerts
Orlando, Florida
07.2022

Certification - Digital Film and Video Production (DFVP) certificate

F.I.R.S.T. Institute
Orlando, Florida
07.2019

High School Diploma -

University High School
Orlando, Florida
05.2015

Skills

  • Prescription Filling
  • Medication Dispensing
  • Cycle Counts
  • Workflow Optimization
  • Team Collaboration
  • Labeling
  • Regulatory Compliance
  • Customer Service
  • Safe Handling
  • Pharmacy software
  • Attention to detail
  • Data entry
  • Patient communication
  • Problem-solving skills
  • Verbal and written communication
  • FDA and HIPAA compliance
  • Empathy and patience
  • Pharmacist support
  • Refill requests

Languages

English Native, Spanish Conversational

Certification

  • NHA Certification

Timeline

Certified Pharmacy Technician

Walmart Specialty Pharmacy
10.2023 - 07.2025

Pharmacy Technician

Specialty Rx
04.2022 - 06.2023

Pharmacy Technician

Walgreens
01.2022 - 04.2022

Behavioral Health Technician

Aspire Health Partners via Voyage Healthcare
01.2021 - 12.2021

Crew Trainer

Wendy's
08.2018 - 12.2020

NHA Certified - Pharmacy Technician

PTU

Certification - Florida Registered Pharmacy Technician

MedCerts

Certification - Digital Film and Video Production (DFVP) certificate

F.I.R.S.T. Institute

High School Diploma -

University High School

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