Mark Dennison
Redmond,WA
Summary
Results-driven professional with a strong background in client service, sales, relationship building, and business growth. Proven ability to exceed expectations, identify client needs, and deliver exceptional experiences. Skilled in building lasting relationships, promoting services, and maintaining high standards while driving performance and contributing to business success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Restaurant Manager
Beach House by Roy Yamaguchi
07.2024 - Current
- Ran service as Manager on Duty - Coordinating kitchen and bar to keep ticket times and food flow on standard through peak covers.
- Built and managed weekly staff schedules for ~65 team members, aligning labor with forecasted occupancy and reservations to optimize labor costs.
- Managed closing procedures, cash handling, reconciliation, daily sales reporting, and inventory counts to ensure accurate financial operations.
- Coordinated supply orders to support uninterrupted restaurant operations.
Busser/Food-Runner/Server
Beach House by Roy Yamaguchi
09.2019 - 07.2024
- Delivered polished, attentive customer service in a high-volume luxury resort environment, building rapport with guests and ensuring an exceptional experience.
- Addressed guest questions and concerns in real time, using strong communication and problem-solving skills to resolve issues and maintain customer satisfaction.
- Developed the ability to understand client needs, build trust quickly, and provide personalized service in a fast-paced environment.
Crew Chief
United States Marine Corps
06.2017 - 08.2019
- Held accountability for the airworthiness, inspection, and readiness of a ~$100m Helicopter
- Executed maintenance and operational checklists, ensuring compliance with safety and regulatory protocols.
- Coordinated communication with pilots, ground crew, and maintenance control during flight operations to maintain launch schedules and standards.
Education
High School Diploma -
Central High School
Cheyenne, WYSkills
- Client Relationship Management
- Customer Engagement & Service
- Sales and Business Development
- Staff Leadership & Team Management
- Financial and Budget Management
- Communication & Negotiation
- Time Management & Organization
- Attention to Detail
- Problem-Solving
- Marketing & Promotional Strategy
Certification
- Associate Certified Pranic Healer
- Certified Pranic Healer - In Progress
- Management Skills Training - Udemy
- NLP Practitioner Course - Udemy
Timeline
Restaurant Manager
Beach House by Roy Yamaguchi
07.2024 - Current
Busser/Food-Runner/Server
Beach House by Roy Yamaguchi
09.2019 - 07.2024
Crew Chief
United States Marine Corps
06.2017 - 08.2019
High School Diploma -
Central High School