Mark D. Fetsko
Pittsburgh,PA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Independent Delivery Driver
DoorDash
03.2021 - Current
- Responsible for delivering food and merchandise from local businesses to customers. Customer Service Rating – 4.7 out of 5.
Service Porter
Bobby Rahal Volvo Cars, Jaguar, Land Rover
02.2024 - 09.2024
- Greet all customers entering the service area, answer their questions, and directing customers to the appropriate person or location.
- Determine if customers coming into service have an appointment. Record customer’s name, VIN, tag number, mileage, and existing vehicle damage.
- Maintain a clean and safe service drive area, free of dirt, water, leaves, and snow.
- Move vehicles to appointed parking area and ensure all windows are up and all vehicles are locked.
- Bring customers’ vehicles to the front of service drive when directed.
- Ensure customers’ vehicle is free of dirt and grease from their service visit.
- Transport customers to various locations when they do not take a loaner car.
- Delivering cars to other dealerships.
Inside & Outside Sales Representative
TruGreen
01.2023 - 09.2023
- Contact 75 potential clients daily via outbound calling during winter/off season months.
- Prospect potential clients in spring and summer months via door-to-door marketing.
- Ensure all sales of products and services are implemented and completed to client satisfaction.
- Keep a detailed record of client calls, sales, and mileage via Salesforce Customer Relationship Management Software.
Branch Office Administrator
Edward Jones
10.2017 - 01.2023
- Assisted Financial Advisor with client relationship management.
- Daily administrative tasks included: answering incoming calls, scheduling client appointments, depositing checks, preparing mail, etc.
- Updated client/prospect profiles via Edward Jones Proprietary Customer Relationship Management Software.
- Created client reports to prepare Financial Advisor for appointments.
Education
Master of Arts - Communication Studies
West Virginia University
Morgantown, WVBachelor of Arts - Multi-Disciplinary Studies: Business Administration, Communication Studies, Leadership Studies, and Advertising
West Virginia University
Morgantown, WVSkills
- Proficient in Microsoft Office
- Sales experience
- Client support
- Collaborative teamwork
- Effective communication
- Clean driving record
- Experienced with TruGreen POS software
- Experience with Salesforce CRM
- Experienced with proprietary client management tools
Timeline
Service Porter
Bobby Rahal Volvo Cars, Jaguar, Land Rover
02.2024 - 09.2024
Inside & Outside Sales Representative
TruGreen
01.2023 - 09.2023
Independent Delivery Driver
DoorDash
03.2021 - Current
Branch Office Administrator
Edward Jones
10.2017 - 01.2023
Bachelor of Arts - Multi-Disciplinary Studies: Business Administration, Communication Studies, Leadership Studies, and Advertising
West Virginia University
Master of Arts - Communication Studies
West Virginia University
Honors
West Virginia University President’s List January 2019 – May 2019