Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mark Dictado

Suisun City,CA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Adept in working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. High level leadership and communication skills. I have a huge focus on qualtiy team building. I absolutely love challenging tasks.

Overview

12
12
years of professional experience

Work History

Manager

Walmart
Suisun, CA
08.2012 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Education

Bachelor of Science - Civil Engineering

Sacramento State University
Sacramento, CA
12-2027

Skills

  • Expense Tracking
  • Performance Management
  • Marketing
  • Staff Development
  • Strategic Planning
  • Operations Management
  • Team Leadership
  • Expectation setting
  • Sales management
  • Schedule Preparation
  • Verbal and written communication
  • Team Collaboration
  • Customer Engagement
  • Satisfaction monitoring
  • Team training and development

Accomplishments

  • In 2014 I was chosen as the representative for our branch to attend our companies share holder's meeting.

References

References available upon request.

Timeline

Manager

Walmart
08.2012 - Current

Bachelor of Science - Civil Engineering

Sacramento State University

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Mark Dictado