Mark DiLorenzo
Milwuakee
Summary
Motivated finance major with strong analytical skills and a passion for investment strategies. Seeking a summer internship to leverage my knowledge of financial modeling and client relationships. Adept at enhancing customer experiences and streamlining operations, I excelled at Bonefish Grill by leveraging exceptional customer service and multitasking abilities. My tenure at Target further honed my skills in guest engagement and team collaboration, contributing to significant performance improvements.
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Bonefish Grill
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Team Member
Target
10.2020 - 09.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
High School Diploma -
James Madison Memorial High School
Madison, WINo Degree - Finance
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Performance improvement
- Professional appearance
Languages
English
Native or Bilingual
Timeline
Server
Bonefish Grill
06.2023 - Current
Store Team Member
Target
10.2020 - 09.2022
High School Diploma -
James Madison Memorial High School
No Degree - Finance
University of Wisconsin, Milwaukee
Similar Profiles
Kendell DeBerryKendell DeBerry
Bartender/Key Manager at Bonefish GrillBartender/Key Manager at Bonefish Grill
Stephen RaifordStephen Raiford
Server Assistant at Bonefish GrillServer Assistant at Bonefish Grill
Danielle MachanicDanielle Machanic
Hourly Manager and Server at Bonefish GrillHourly Manager and Server at Bonefish Grill
Michael WaltenbaughMichael Waltenbaugh
Chef at Bonefish Grill RestaurantsChef at Bonefish Grill Restaurants
GILBERT HENDREE JR.GILBERT HENDREE JR.
Private Home Caregiver at GT independencePrivate Home Caregiver at GT independence