Mark Fader

• Collaborated with cross-functional teams and played key role in project management to ensure seamless IT support during major company initiatives, contributing to optimized procedural planning and significant labor cost reduction.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
• Provided onsite technical support to 100 employees, fostering interpersonal relationships that enriched their knowledge of company data and IT-related security topics.
• Explained security measures in simple terminology to help users understand malware and phishing threats, translating complex technical issues into digestible language.
• Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan. Patched software and installed new versions to eliminate security problems and protect data.
• Used ticketing systems to manage and process support actions and requests, documenting support interactions for future reference.
• Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization.

• Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
• Provided exceptional service to clients, expanding relationships for future business prospects. Offered continuous support to clients after implementation, guaranteeing enduring success of solutions provided.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with other contractors and tradesmen to successfully deliver comprehensive solutions for clients.

Developed and executed a comprehensive project plan for restaurant and 200-seat beer garden, including conceptualization, business plan creation, investor acquisition, and renovation of indoor and outdoor spaces. Coordinated community outreach efforts and successfully launched the new business in an emerging Philadelphia neighborhood.

• Conveyed business performance, forecasts, and strategies to investors, while collaborating with legal, accounting, and other professional teams to ensure and uphold state and local regulatory compliance.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Trained and motivated employees to perform daily business functions. Mentored junior staff members, forming cohesive team habits and increased overall performance.
• Negotiated contract terms and pricing with suppliers, leading to reduced business costs. Oversaw financial operations, including budgeting, financial reporting, and tax preparation. Kept abreast of trends to set precise product pricing and capitalize on new opportunities.
• Maneuver crucial emergency measures to deviate from original business plan, steering through challenging economic conditions brought on by COVID-19, and making informed decisions to pivot towards financial stability.