Mark Falsetti
Yuma,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens, Inc.
03.2021 - 03.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Associate
Walgreens Inc.
07.2019 - 07.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Walgreens Inc.
11.2014 - 06.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
No Degree - Business Administration
George Mason University
Fairfax, VASkills
- Team Collaboration
- Customer Support
- Product Merchandising
- Problem Resolution
- Product and service solutions
- Complaint Handling
- Stock replenishment
- Customer Service
- Customer Complaint Resolution
Timeline
Customer Service Associate
Walgreens, Inc.
03.2021 - 03.2023
Customer Service Associate
Walgreens Inc.
07.2019 - 07.2020
Customer Service Associate
Walgreens Inc.
11.2014 - 06.2019
No Degree - Business Administration
George Mason University
Similar Profiles
John WalterJohn Walter
Retail Staff Pharmacist at Walgreens, Inc.Retail Staff Pharmacist at Walgreens, Inc.
Alejandra Michelle Sánchez MirandaAlejandra Michelle Sánchez Miranda
Técnico De Farmacia at Walgreens, Inc.Técnico De Farmacia at Walgreens, Inc.
Paige PalmerPaige Palmer
Certified Pharmacy Technician at Walgreens (Transferred from Walgreens in Roch)Certified Pharmacy Technician at Walgreens (Transferred from Walgreens in Roch)
Daniel MillerDaniel Miller
Sleep Professional / Sales Associate at Sleep NumberSleep Professional / Sales Associate at Sleep Number
Mark EscalantiMark Escalanti
Security Guard at Indian Health ServicesSecurity Guard at Indian Health Services