Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Fenlason

Saginaw,MN

Summary

Dynamic business leader with a proven track record at Milk and Honey Courier, excelling in customer relations and operational efficiency. Successfully expanded market reach and enhanced profitability through strategic planning and relationship building. Skilled in preventive maintenance and equipment troubleshooting, driving significant cost savings and fostering client loyalty.

Overview

18
18
years of professional experience

Work History

Owner/Manager of Operations

Milk and Honey Courier
07.2007 - Current
  • Oversaw daily operations, ensuring timely and efficient delivery services.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Maintained a fleet of vehicles averaging 400-500k miles per year
  • Managed financial planning and budgeting, optimizing resource allocation for maximum efficiency.
  • Built relationships with clients, fostering loyalty through exceptional customer service experiences.

Owner/Lead Installer

Christmas Decor of Duluth
08.2016 - Current
  • Developed operational strategies to enhance efficiency and productivity across all business functions.
  • Oversaw financial management, ensuring profitability through effective budgeting and cost control measures.
  • Led marketing efforts, utilizing digital platforms to increase brand visibility and reach target audiences.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Expanded business into new markets.

Owner/Operations Manager

Mosquito Squad Of Northeast Minnesota
01.2012 - 10.2023
  • Developed strategic business plans to enhance operational efficiency and market reach.
  • Directed daily operations, ensuring optimal resource allocation and workflow management.
  • Streamlined processes through the adoption of new technologies, increasing productivity across teams.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Designed built and maintained pesticide mixing and disbursement systems.
  • Maintained and restored mechanical systems of fleet after winter storage and or mechanical failure.

Education

No Degree - Home And Residential Wiring

Lake Superior College
Duluth, MN

Bachelor of University Studies - Emphasis in Business And Real Estate

North Dakota State University
Fargo, ND
05-2004

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Preventive Maintenance
  • Equipment troubleshooting
  • Inventory monitoring
  • Vehicle maintenance
  • Mechanical aptitude
  • Building automation

Timeline

Owner/Lead Installer

Christmas Decor of Duluth
08.2016 - Current

Owner/Operations Manager

Mosquito Squad Of Northeast Minnesota
01.2012 - 10.2023

Owner/Manager of Operations

Milk and Honey Courier
07.2007 - Current

No Degree - Home And Residential Wiring

Lake Superior College

Bachelor of University Studies - Emphasis in Business And Real Estate

North Dakota State University