MARK FERRAIOLO
Georgetown,TX
Summary
A focused Sales Manager committed to motivating others and providing extensive knowledge in tech and SaaS sales. A highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with a background in establishing and nurturing lucrative partnerships to crush sales goals and lead team success.
Overview
10
10
years of professional experience
Work History
Account Executive
Tableau, A Salesforce Company
04.2022 - 06.2023
- Produced exceptional consultative sales experiences for a territory of 800 accounts
- Enlisted qualified channel partners to support purchase and deployment of Tableau, increasing closed won deal rate and average deal size by 15%.
- Attended networking events to build relationships and identify sales opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
SMB Sales Manager
Apple Inc
07.2020 - 12.2021
- Supervised 20 Account Managers responsible for 600 accounts each, encompassing the Long Island market.
- Onboarded and trained new hires, which included creating effective trainings, frequent knowledge checks and ongoing support.
- Coached retail store managers on lead generation and identifying qualified customers, resulting in sales account conversion increasing by 47%.
- Created a system of tracking productivity and provided clear and consistent coaching to my team, leading to an increase in productivity of 266%
- Conducted regular pipeline reviews with my team to ensure a clean stream of expected revenue and helping my team find the gaps to make up revenue shortfalls.
Retail Sales Manager
Apple Inc
10.2017 - 07.2020
- Led a team of retail sales employees to provide world class customer experiences in Long Islands flagship Apple Store
- Spearheaded an innovative new store sales strategy, turning more browsing customers to buying, maintaining top 3 in the region for customer satisfaction and revenue
- Evaluated store performance and coached sales team on how to pitch and win in all customer conversations, resulting in increases in attachment rates of all our value-add services by 13%.
Inventory Operations Manager
Apple Inc
09.2016 - 10.2017
- Led a team of 10 inventory specialists in day to day tasks including target counts, checking in new inventory and providing product to the sales team
- Implemented data-driven strategies to improve operational excellence and reduce inventory discrepancies, decreasing the dollar amount our store lost by 30%
- Increased stores inventory accuracy from 85% to 99% through consistent inventory checks and creative inventory management.
- Maintained sufficient inventory levels to meet customer demands at all times.
Expert
Apple Inc
05.2013 - 09.2016
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Led Long Island in individual revenue and value add service attach rates two years in a row
- Build rapport and strong relationships with new and existing business customers, positioning Apple hardware and software to improve their business
- Converted customer leads to sales accounts, helping customers an account base of 200 accounts who spent between 1k-$50k a year
- Maintained clear and accurate pipeline of customer spend and additional value-add services
- Exceeded individual sales quotas, leading my market in SMB sales revenue.
Education
No Degree - American History
Suffolk County Community College
Selden, NYSkills
- Strategic planning
- Coaching
- Giving and receiving feedback
- Decision making
- Hiring
- Training
- Data Analysis
- Salesforce products
- SAP
- Tableau
- Microsoft products
- Google Workspace
- Strategic Selling
- Forecast Preparation
Timeline
Account Executive
Tableau, A Salesforce Company
04.2022 - 06.2023
SMB Sales Manager
Apple Inc
07.2020 - 12.2021
Retail Sales Manager
Apple Inc
10.2017 - 07.2020
Inventory Operations Manager
Apple Inc
09.2016 - 10.2017
Expert
Apple Inc
05.2013 - 09.2016
No Degree - American History
Suffolk County Community College
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