Mark Froling
Hilliard,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
19
19
years of professional experience
Work History
Concierge
Resort Lifestyles Communities
01.2022 - Current
- Maintained front desk's concierge records to provide visitors, residents, vendors, and co-workers with relevant information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Account Manager
Ares Sportswear
09.2021 - 04.2022
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked well in team settings, providing support and guidance.
District Manager
Gannett
10.2019 - 12.2021
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Delivery Manager
Charter Spectrum
05.2005 - 08.2019
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Led cross-functional teams to achieve project goals on time and within budget.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
Education
Bachelor of Arts - Philosophy
Ohio Dominican University
Columbus, OH12.2009
Skills
- Effective Decision Making
- Effective problem solving
- Quality Assurance
- Team player mentality
- Polite telephone etiquette
- Maintaining Composure
- Proactive attitude
- Customer Service
- Upselling proficiency
- Data Entry
Timeline
Concierge
Resort Lifestyles Communities
01.2022 - Current
Account Manager
Ares Sportswear
09.2021 - 04.2022
District Manager
Gannett
10.2019 - 12.2021
Service Delivery Manager
Charter Spectrum
05.2005 - 08.2019
Bachelor of Arts - Philosophy
Ohio Dominican University
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