Mark Gahan
Rochester,USA
Summary
Ambitious restaurant manager with a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in optimizing operations, training teams, and implementing effective service initiatives. Committed to building strong relationships and maintaining a productive work environment that drives revenue and efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Dibellas Subs
Rochester, New York
01.2024 - Current
- Supervised and trained staff on service standards and food safety.
- Managed daily operations of fast-casual sandwich restaurant.
- Coordinated inventory management and supply ordering processes.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Ensured compliance with health regulations and safety protocols.
- Implemented customer service initiatives to enhance guest experiences.
- Conducted performance reviews and provided feedback to team members.
- Maintained accurate inventories of food, supplies and equipment.
Lead Bakery Market Manager
Panera Bread
Syracuse, NY
09.2021 - 12.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Managed Bakery Operations for 29 Panera Bread Bakery Cafes.
- Writing schedules and completing payroll for 90+ bakers.
- Managed a team of 6 Baker Training Specialists (assistant managers).
Lead Bakery Market Manager
Panera Bread
Albany, NY
07.2020 - 09.2021
- Made strategic and successful decisions by documenting and tracking sales activities with software.
- Managed a team of bakers and assistant managers to provide gold standard quality every day.
- Completed payroll and daily operations.
- Oversee Bakery Operations for 24 Panera Bread bakery cafes.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
RTO Marketing
Schenectady, NY
09.2013 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
General Store Manager
Dunkin Donuts
Rotterdam, NY
03.2001 - 09.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Mohonasen Senior High School
Schenectady, NYSkills
- Schedule Coordination
- Strategic Planning
- Brand Development
- New Hire Onboarding
- Sales Reporting
- Customer Service
- Inventory management
- Performance reviews
- Market growth
- Effective communication
- Time management
- Decision making
- Cost control
Certification
Serv Safe
Accomplishments
- Supervised team of 90+ staff members.
- Resolved product issue through consumer testing.
- Finished #2 overall in Bakery operations for Panera Bread in 2022.
Timeline
Restaurant General Manager
Dibellas Subs
01.2024 - Current
Lead Bakery Market Manager
Panera Bread
09.2021 - 12.2023
Lead Bakery Market Manager
Panera Bread
07.2020 - 09.2021
Sales Manager
RTO Marketing
09.2013 - 09.2018
General Store Manager
Dunkin Donuts
03.2001 - 09.2013
High School Diploma -
Mohonasen Senior High School