Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Garcia

Chualar,California

Summary

Amicable Phone Operator with commitment to excellence and more than 10 years of experience. Effective individual with pleasant voice promoting extensive knowledge of customer service.

Overview

5
5
years of professional experience

Work History

Phone Operator

Joseph Garcia
03.2019 - 09.2023
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Streamlined call routing process for improved caller experience and reduced wait times.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Collaborated with team members to ensure consistent quality of service across all phone lines.
  • Answered average of 10 calls per day and directed to appropriate departments and personnel.
  • Supported customers by managing 10 calls per day efficiently while maintaining professionalism and upbeat tone.

Education

No Degree -

Everret Alvarez High School
Salinas

Skills

  • Telephone Etiquette
  • Call Distribution
  • Administrative Tasks
  • Appointment Scheduling

Timeline

Phone Operator

Joseph Garcia
03.2019 - 09.2023

No Degree -

Everret Alvarez High School

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Mark Garcia