I enjoy cooking and also fishing. baseball as well.
Hi, I’m
Mark Garvin
Oklahoma City,OK
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
7
years of professional experience
Work History
T-Mobile
Customer Service Representative
01.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Climatemaster
Assembly Line Worker
05.2018 - 02.2022
Job overview
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
Education
American High SchoolChicago, IL
High School Diploma
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Complaint resolution
Interests
Timeline
Customer Service Representative
T-Mobile
01.2022 - Current
Assembly Line Worker
Climatemaster
05.2018 - 02.2022
American High School
High School Diploma
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