Mark Glaser
Oceanside,CA
Summary
Reliable Manager with a strong sense of ownership and initiative. Achieved successful team development and goal management in fast-paced environments through exceptional work ethic and relationship-building skills. Focused on maximizing productivity and optimizing procedures while balancing team performance and customer service targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
14
14
years of professional experience
Work History
Manager
Snug Pet Resort
San Diego, CA
12.2021 - Current
- Supervised daily operations and staff activities at the pet resort.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented training programs for new employees.
- Monitored staff performance and addressed issues.
- Managed inventory of pet supplies and equipment effectively.
- Coordinated scheduling for staff and pet grooming services.
- Ensured compliance with safety and health regulations in pet care.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Fostered positive relationships with pet owners through excellent customer service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided daily care for animals, ensuring their health and well-being.
- Maintained cleanliness of animal enclosures and living spaces.
- Administered medications and treatments as directed by veterinarians.
Salesperson
Safe Streets USA
Chandler, Arizona
09.2019 - 03.2021
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated contracts with customers to secure sales deals.
- Engaged customers by providing product knowledge and personalized service.
- Delivered product demonstrations, highlighting features and benefits to prospective clients.
- Developed strong relationships with clients to ensure ongoing satisfaction and loyalty.
- Managed client accounts, addressing inquiries and resolving issues promptly.
- Collaborated with team to develop effective sales strategies and promotions.
- Collaborated with team members to create effective sales strategies and presentations.
- Conducted market research to identify potential sales opportunities and customer needs.
- Trained new sales agents on company policies, procedures, and best practices in sales techniques.
Automotive Technician
Clockwork Auto
Mesa, Arizona
09.2017 - 09.2019
- Diagnosed vehicle issues using advanced diagnostic tools and technology.
- Repaired and replaced faulty automotive parts following manufacturer specifications.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Performed routine maintenance on various makes and models of vehicles.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Communicated effectively with customers about service recommendations and repairs.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Maintained a clean working environment at all times.
Laboratory Technician
Mesa Industries
Phoenix, Arizona
07.2012 - 09.2017
- Conducted routine tests on samples to ensure quality and compliance.
- Operated laboratory equipment to perform various analyses and experiments.
- Maintained accurate records of test results and sample inventories.
- Assisted in training new technicians on laboratory protocols and safety procedures.
- Operated plastic injection molding machines to produce high-quality components.
- Conducted routine maintenance on machinery to prevent breakdowns and ensure efficiency.
- Collaborated with team members to optimize production workflows and reduce waste.
- Inspected finished products for defects and maintained quality control procedures.
- Set up molds and adjusted machine settings for different production runs.
Education
Brightmont Academy
Chandler, ArizonaMesquite High School
Gilbert, AZSkills
- Inventory management
- Regulatory compliance
- Staff training
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Relationship building
- Clear communication
- Communication effectiveness
- Verbal and written communication
Languages
English
Professional
Timeline
Manager
Snug Pet Resort
12.2021 - Current
Salesperson
Safe Streets USA
09.2019 - 03.2021
Automotive Technician
Clockwork Auto
09.2017 - 09.2019
Laboratory Technician
Mesa Industries
07.2012 - 09.2017
Brightmont Academy
Mesquite High School