Mark Gonzales
San Antonio,TX
Summary
Experienced and knowledgeable real estate and insurance professional with a proven ability to close deals and provide the highest level of customer service. Possesses excellent communication and negotiation skills, as well as a strong understanding of local markets. Committed to helping clients find their dream homes and or best coverage for their needs. An individual who seeks a position offering new challenges and opportunities for career growth and advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Redbird Realty
10.2022 - Current
- Developed excellent communication skills through providing advice and guidance on property-related matters.
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
- Guided and assisted buyers or sellers throughout entire transaction process.
- Performed comparative market analysis to estimate property value.
- Assisted buyers in identifying and evaluating properties for purchase.
- Resolved issues and conflicts during purchase or sale of real estate property.
- Advertised client properties on websites, through social media and in real estate guides.
Floor Technician
Affordable Wood floors
12.2020 - Current
- Communicated effectively with supervisors about job progress throughout the day.
- Performed routine cleaning and maintenance of floors using scrubbing machines, buffers, vacuums and other specialized equipment.
- Cleaned, prepped and buffed floors with buffers, grinder and sanders.
- Provided excellent customer service while interacting with clients during job completion.
- Maintained a neat workspace at all times by properly storing tools after each shift.
- Sanded and refinished floors, applied stain and coatings.
Auto Claims Adjuster
The Hartford
04.2020 - 12.2020
- Investigate, evaluate, and resolve commercial auto claims in a variety of states.
- Properly checked insured coverage, deductible amounts, coverage limits, rental, etc.
- Assisted/set up rental if needed for insured and third party.
- Set up auto repairs with body shop, follow ups.
- Approved payments.
- Took verbal and or recorded statements from insured and or third party.
SALES CONSULTANT
THE HARTFORD
05.2017 - 04.2020
- Effectively used the Hartford’s AIDINC model to understand and provide clients with the benefits of the Hartford’s products and services.
- Utilized Integrity sales model.
- Promoted to Sales Consultant & Rotational Coach with in first year of employment.
- Coached/supported New hires to gain phone issue authority (PIA).
- Signed off & reviewed policies for agents who weren’t PIA certified.
- Effectively lead team huddles prepped sales board and team numbers.
- Compliant in all underwriting guidelines.
- Analyzed risk factors in Insurance applications and declined excessive risk.
INBOUND SALES
CHARTER COMMUNICATIONS
11.2016 - 05.2017
- Handled inbound calls effectively.
- Built relationship with clients and demonstrated features and benefits.
- Provided quality service.
- Provided value to each individual client.
- Adaptable and able to quickly learn new systems and processes.
- Able to work independently as well as collaboratively within a team environment.
- Ability to analyze customer feedback to improve product offerings and increase satisfaction levels.
- Excellent problem solving skills combined with creative thinking capabilities.
- Developed strategies for upselling and cross-selling products and services.
LICENSED SALES AGENT
ALLSTATE CCC
03.2015 - 03.2016
- Calculated premiums and established payment methods for sales.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Calculated quotes and educated potential clients on insurance options.
- Implemented improvements in manual and electronic billing procedures.
- Consistently ranked top in sales for my department.
- Lead databases and cold calling.
- UNLICENSED SALES.
Unlicensed Sales
ALLSTATE CCC
01.2015 - 03.2015
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Closed an average of 20-30 new transfers per day.
- Educated potential clients on insurance options.
CUSTOMER SERVICE REP
KELLY SERVICES
04.2014 - 01.2015
- Closed an average of 20-30 new sales per week.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Educated potential clients on insurance options.
- Trained/Mentored new incoming employees as well as New Agent owners.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Education
High School Diploma - undefined
James Madison High School
San Antonio, TX01.2013
Skills
- Customer Service
- Cold Calling
- Insurance Sales
- Strong problem-solving capabilities
- Excellent verbal and written communication skills
- Advanced level Insurance knowledge
- Home Tours
- Marketing and Advertising
- Closing Sales
- House Showings
- Commission Sales
- Active Texas Real Estate License
Certification
Real Estate #0793702
Timeline
Real Estate Agent
Redbird Realty
10.2022 - Current
Floor Technician
Affordable Wood floors
12.2020 - Current
Auto Claims Adjuster
The Hartford
04.2020 - 12.2020
SALES CONSULTANT
THE HARTFORD
05.2017 - 04.2020
INBOUND SALES
CHARTER COMMUNICATIONS
11.2016 - 05.2017
LICENSED SALES AGENT
ALLSTATE CCC
03.2015 - 03.2016
Unlicensed Sales
ALLSTATE CCC
01.2015 - 03.2015
CUSTOMER SERVICE REP
KELLY SERVICES
04.2014 - 01.2015
High School Diploma - undefined
James Madison High School
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