Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARK GUZMAN

Stuart,USA

Summary

Results-driven AC Service professional with over 20+ year's experience. A proven track record of managing multiple projects simultaneously, adhering to strict deadlines and meeting project requirements. Skilled in complaint handling, workflow management, and customer satisfaction measurement. Demonstrated expertise in performing routine maintenance to identify potential problems before they occur. Strong work ethic and attention to detail, with a focus on customer retention and sales expertise.

Overview

8
8
years of professional experience

Work History

AC SERVICE

A+ Air Conditioning
02.2021 - 09.2024
  • Managed multiple projects simultaneously while adhering to strict deadlines and project requirements
  • Managed assigned customer accounts, monitoring activity and providing ongoing support
  • Performed routine maintenance on equipment in order to identify potential problems before they occured

AC SERVICE

Mr. Ice
10.2016 - 01.2021
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.

Education

Technology Air Conditioning -

Bergen Tech
Hackensack, NJ
03.1991

High school or equivalent -

North Bergen High School
North Bergen, NJ
04.1987

Skills

  • Complaint handling
  • Customer satisfaction measurement
  • Repairs Scheduling
  • Technical knowledge
  • Sales Expertise
  • AC SERVICE
  • Service
  • Installs
  • Warranty work
  • Refrigeration system

Languages

Spanish
Professional

Timeline

AC SERVICE

A+ Air Conditioning
02.2021 - 09.2024

AC SERVICE

Mr. Ice
10.2016 - 01.2021

Technology Air Conditioning -

Bergen Tech

High school or equivalent -

North Bergen High School

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MARK GUZMAN