Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK HARDYMON

Audubon

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to details. Responsible project coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned several-year career.

Overview

37
37
years of professional experience

Work History

SECURITY OFFICER

Cooper University Hospital
Camden
03.2022 - Current
  • Directed individuals through security processes, clearly explaining policies, and procedures.
  • Remained alert and vigilant for suspicious persons, packages and activities.
  • Employed tactful and diplomatic communication to interact with diverse populations.

Project Coordinator

Fioptix
Conshohocken
08.2023 - 07.2025
  • Facilitated communication between teams to ensure project alignment and clarity.
  • Assisted in tracking project progress using project management software tools.
  • Managed documentation and reporting for various project phases efficiently.

INSTALLATION SERVICE SUPERVISOR

Comcast Cable
Philadelphia
10.2005 - 10.2021
  • Shared insights with a team of 11 technicians regarding inquiries, concerns, and complaints to improve products, operations, and policies.
  • Responsible for payroll, training, assuring customer satisfaction with our products and services, field service troubleshooting on corporate escalations with multiple problems.
  • Engaged members in conversation to offer products and services.
  • Delivered high level of service and support to customers as company ambassador.
  • Answered calls or emails from customers and assisted with special requests or resolving complaints.
  • Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
  • Assisted associates with problem resolutions.

SERVICE TECHNICIAN

Comcast Cable
Cherry Hill
07.1988 - 10.2005
  • Responded to service and installation requests and on-call emergencies with timeliness and professionalism.
  • Executed troubleshooting and diagnosis for equipment errors or malfunctions.
  • Selected tools and equipment to perform installations or repairs.
  • Documented maintenance and repair activities and maintained files.

Education

HIGH SCHOOL DIPLOMA - BASIC ACADEMICS

Audubon High School
Audubon, NJ
06.1984

Skills

  • Product knowledge
  • Service upselling
  • Team development
  • Product education
  • Complaint documentation
  • Call escalation
  • Staff training
  • Customer service
  • Problem resolution
  • Brand representation
  • Project management
  • Documentation management
  • Customer relationship management

Timeline

Project Coordinator

Fioptix
08.2023 - 07.2025

SECURITY OFFICER

Cooper University Hospital
03.2022 - Current

INSTALLATION SERVICE SUPERVISOR

Comcast Cable
10.2005 - 10.2021

SERVICE TECHNICIAN

Comcast Cable
07.1988 - 10.2005

HIGH SCHOOL DIPLOMA - BASIC ACADEMICS

Audubon High School

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