Mark Hein
Delcambre,LA
Summary
Accomplished Building Engineer with a proven track record at the City of Milwaukee Police Department, recently retired and seeking part time employment that showcases organizational skills and strong work ethic.
Overview
32
32
years of professional experience
Work History
Medical Transportation Driver
Advanced Medical Transport
01.2020 - 07.2024
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Navigated challenging road conditions safely while maintaining punctual transportation services for patients.
Appliance Repair Technician
Woodruff Appliance
04.2023 - 01.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Maintenance Director
Lakeshore Assisted Living
10.2020 - 12.2021
- Monitored building systems and directed preventive maintenance.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Established clear procedures for handling repairs, planning maintenance and completing building updates.
- Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
Engineer II HVAC
Phoenix Suns (NBA) Sports Entertainment Services
03.2014 - 09.2018
- Helped maintenance and building engineers make accurate assessments and repair plans for HVAC systems.
- Promoted positive solutions for preventive maintenance, equipment repair and component fabrication to match specifications.
- Managed multiple projects concurrently while maintaining a commitment to deadlines and budgetary constraints without compromising quality or customer satisfaction.
Building Maintenance Supervisor
City of Milwaukee Police Dept.
05.2002 - 10.2012
- Optimized resource allocation by carefully tracking inventory levels of tools, materials, and equipment needed for maintenance tasks.
- Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.
- Increased building safety by implementing regular inspections and addressing potential hazards promptly.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
Building Engineer
City of Milwaukee Police Department
03.1992 - 05.2002
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.
Education
High School Diploma -
Adams Friendship High School
Friendship, WIUniverisity of Wisconsin-Oshkosh
Oshkosh, WIMilwaukee Area Technical College
Milwaukee, WISkills
Team player attitude
Adaptability under pressure
Exceptional communication
Cultural Sensitivity
Quick Thinking
Problem-Solving
Time Management
Timeline
Appliance Repair Technician
Woodruff Appliance
04.2023 - 01.2024
Maintenance Director
Lakeshore Assisted Living
10.2020 - 12.2021
Medical Transportation Driver
Advanced Medical Transport
01.2020 - 07.2024
Engineer II HVAC
Phoenix Suns (NBA) Sports Entertainment Services
03.2014 - 09.2018
Building Maintenance Supervisor
City of Milwaukee Police Dept.
05.2002 - 10.2012
Building Engineer
City of Milwaukee Police Department
03.1992 - 05.2002
High School Diploma -
Adams Friendship High School
Univerisity of Wisconsin-Oshkosh
Milwaukee Area Technical College
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