Mark Herman
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Premise Link
2022.09 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.00.
Drone Pilot
Skyview Arial Services
2019.01 - Current
- Maneuvered drone around obstacles and obstructions.
- Helped create and implement innovative drone standards for group.
- Followed work specifications to obtain needed photography.
- Learned and used advanced drone inspection software to stay at forefront of industry.
- Used instrumentation to pilot aircraft during poor visibility.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Delivery Specialist
AC Plastics
2021.02 - 2022.03
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Coordinated consistent on-time deliveries of damage-free goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Tracked delivery information, mileage, and fuel use while on shift.
- Verified load against delivery ticket before beginning every shift.
- Reported customer questions, issues and complaints to management.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Facilities Maintenance Coordinator
Island Dunes Country Club
2009.01 - 2021.03
- Managed minor appliance issues and scheduled repairs.
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Utilized proper tools and materials to adhere to safety guidelines.
Education
No Degree - Electrical Engineering
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Martin County High School
Stuart, FL03.1995
Skills
- Hardware and Software Installation
- Quality Assurance Controls
- Technical Support
- Power Tools
- Equipment Replacement
- Hazard Prevention
- Vendor Contracts
- Operational Efficiency and Safety
- Service Records Management
- Onsite Visits
- Accountability and Work Ethic
- Installation and Repair
- Inventory Management
- Heavy Lifting
- Issue Escalation
- Safety Standards
- Telecommunications Equipment
- Environmental Safety
- Preventative Maintenance
- Route Planning
- Verbal and Written Communication
- Service Quality
- Customer Consulting
- Work Orders
- Vehicle Cleaning
Certification
- CMRT - Certified Maintenance and Reliability Technician
- FAA Licensed UAS Operator - [Part 107] 10/2021
- SBCA level 4/4 (Small Dish & Multiple Satellite Antenna Installation) 04/2005
- Certificate in (Medicare / Medicaid Fraud Waste and Abuse Training.) 10/22
- Certificate in (Elder Sensitivity and Mandatory Reporting.)11/22
Timeline
Field Service Technician
Premise Link
2022.09 - Current
Delivery Specialist
AC Plastics
2021.02 - 2022.03
Drone Pilot
Skyview Arial Services
2019.01 - Current
Facilities Maintenance Coordinator
Island Dunes Country Club
2009.01 - 2021.03
No Degree - Electrical Engineering
Indian River State College
High School Diploma -
Martin County High School
- CMRT - Certified Maintenance and Reliability Technician
- FAA Licensed UAS Operator - [Part 107] 10/2021
- SBCA level 4/4 (Small Dish & Multiple Satellite Antenna Installation) 04/2005
- Certificate in (Medicare / Medicaid Fraud Waste and Abuse Training.) 10/22
- Certificate in (Elder Sensitivity and Mandatory Reporting.)11/22
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