Mark Hoehn
Streetsboro
Summary
Dynamic leader with a proven track record at Odyssey Printwear, adept in operations management and customer relations. Spearheaded initiatives to enhance printing quality and customer satisfaction, achieving significant business growth. Excelled in project management and team collaboration, fostering a culture of high performance and exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
50
50
years of professional experience
Work History
Owner/Manager
Odyssey Printwear
11.1974 - 08.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Assisted the team during periods of high production
- Promoted a culture of teamwork within the print shop staff by encouraging open communication and collaboration on projects from start to finish.
- Enhanced overall printing quality, maintaining high standards in materials used and final products delivered.
- Streamlined print shop operations for increased productivity by optimizing equipment usage and staff scheduling.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed inventory of supplies, ensuring timely ordering to avoid any delays in production or customer deliveries.
- Reduced turnaround times with meticulous project management and clear communication between team members and clients.
Lead Customer Service Representative
Spalding Sporting Goods
05.1971 - 12.1974
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Promptly responded to inquiries and requests from prospective customers.
Education
General Business
Ashland University
Ashland, OH12-2024
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Attention to detail
Professional Award
Built the screen printing operation into being named one of the top 100 printers in the nation three years running by the trade publication Impressions Magazine.
Timeline
Owner/Manager
Odyssey Printwear
11.1974 - 08.2021
Lead Customer Service Representative
Spalding Sporting Goods
05.1971 - 12.1974
General Business
Ashland University
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