Mark Holcomb
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnership.
Overview
6
6
years of professional experience
Work History
Web Developer
Fusion Social
07.2024 - 08.2024
- Designed and developed a visually appealing and user-friendly webpage for a new restaurant, enhancing its online presence and attracting potential customers
- Collaborated with the restaurant owner to create a customized website design matching their brand identity
- Implemented responsive design principles for full functionality and optimization across devices
- Integrated social media links and contact forms to facilitate customer engagement and inquiries.
Sales and Service Representative
Dan Wolf Automotive Group
04.2022 - 01.2024
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Utilized CRM software to manage customer accounts and track performance metrics
- Delivered prompt service to prioritize customer needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Responded proactively and positively to rapid change.
Warehouse Associate
Amazon
11.2020 - 04.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
Line Cook
Panera Bread
03.2019 - 11.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Front of House Team Member
Chic-Fil-A
04.2018 - 02.2019
- Helped guests at tables when in need of assistance
- Handled cash with high accuracy and took care to check bills for fraud
- Reset tables between guests by restocking low items and wiping down surfaces
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Established welcoming atmosphere by greeting each guest warmly
- Operated cash register to record transactions accurately and efficiently
- Resolved problems with orders quickly and offered refund or replacement
- Understood restaurant menu, limited-time offers and promotions to answer guest questions
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
Associate of Science - Computer Science
College of DuPage
Glen Ellyn, IL05.2023
High School Diploma - undefined
Metea Valley High School
Aurora, ILSkills
- Account Servicing
- Customer Relations
- Problem Solving
- Web development projects
- Technical Analysis
- Software Best Practices
Timeline
Web Developer
Fusion Social
07.2024 - 08.2024
Sales and Service Representative
Dan Wolf Automotive Group
04.2022 - 01.2024
Warehouse Associate
Amazon
11.2020 - 04.2022
Line Cook
Panera Bread
03.2019 - 11.2020
Front of House Team Member
Chic-Fil-A
04.2018 - 02.2019
Associate of Science - Computer Science
College of DuPage
High School Diploma - undefined
Metea Valley High School
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