Summary
Overview
Work History
Education
Skills
Certification
Service Manager of the Year
Timeline
Generic

Mark Holmes

Summary

Experienced supervisor with a strong work ethic and a proven track record of leading successful teams, consistently delivering exceptional results, and surpassing expectations. Creative and motivated leader adept at utilizing exceptional design and planning abilities to successfully execute complex projects. Proficient in teaching new concepts and implementing best practice strategies to drive continuous improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Supervisor

LSC Communications
07.2015 - Current


  • Constant training of employees on company policies, procedures, and equipment use
  • Conduct regular performance reviews and schedule employees' work hours, overtime, and vacations
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Successfully utilize WMS systems, including SAP, AS400 and Microsoft Dynamics 365

Supervisor

Airgas
07.2011 - 07.2015


  • Refined and implemented a production-based measurement system, increasing productivity
  • Supervised 20 associates, providing comprehensive training to ensure compliance with company policies
  • Collaborated daily with upper management to implement processes that improved customer service
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Service Manager

FedEx Ground
08.2006 - 05.2010
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Planned, organized and directed daily operations for efficient pick-up and delivery of packages
  • Performed HR functions, including hiring, coaching and developing

Education

Bachelor of Business Administration - Business

Texas Tech University
Lubbock, TX

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Employee motivation

Certification

  • SAP Certified Application Associate – SAP SE.
  • Certified Supply Chain Professional (CSCP) - Association for Supply Chain Management.
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
  • First Aid Certification

Service Manager of the Year

Out of 7 managers, my area achieved the highest service level of 98.6

Timeline

Supervisor

LSC Communications
07.2015 - Current

Supervisor

Airgas
07.2011 - 07.2015

Service Manager

FedEx Ground
08.2006 - 05.2010

Bachelor of Business Administration - Business

Texas Tech University

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Mark Holmes