Mark Hughes
Buford,GA
Summary
Dynamic courier with a proven track record at Federal Express, excelling in timely deliveries and exceptional customer service. Recognized for attention to detail and a clean driving record, consistently meeting critical deadlines and building strong client relationships.
Hard worker who interacts well with co-workers and is an effective leader who guides new employees. Adapts well to shifting schedules and delivery routes. Always handles frustrated customers with professionalism and a positive attitude.
Overview
30
30
years of professional experience
Work History
Courier
Federal Express
04.1995 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Solidified customer relationship's that helped acquire additional clients and sales.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
High School Diploma -
Milton High School
Milton, MASkills
- Attention to detail
- Customer service
- GPS and route planning
- Clean driving record
- Excellent driving skills
- Package delivery and Pick-up
- Relationship building and rapport
Accomplishments
1.Over 15 years : Safe Driver Award
2.Employee of the Month July 2023
3.Above and Beyond Award: Bravo Zulu Award 2021
4.Highest Delivery Percentage (stops per hour for the month) Dec 2018
Timeline
Courier
Federal Express
04.1995 - Current
High School Diploma -
Milton High School
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