Mark Hughey
Florence,AL
Summary
Proven leader and State Licensed General Contractor with a track record of enhancing operational efficiency at R B Services and driving customer satisfaction at Alltel Wireless. Skilled in negotiating and expert using Xactimate, adept at managing teams and proposing strategic solutions. Increased revenues by effectively capitalizing on industry growth, demonstrating exceptional problem-solving and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Business Account Representative
Alltel Wireless
01.2002 - 02.2004
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Adjuster, Senior Adjuster, Team Manager
State Farm
03.2004 - 02.2011
- Analyzed information gathered by investigations to report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Managed a team of 8-10 adjusters on each storm event.
Owner
R B Services
03.2011 - 08.2024
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Science - Business Management
University of North Alabama
Florence, ALSkills
- Expert using Xactimate
- State Licensed General Contractor
- FAA Licensed Pilot
Timeline
Owner
R B Services
03.2011 - 08.2024
Adjuster, Senior Adjuster, Team Manager
State Farm
03.2004 - 02.2011
Business Account Representative
Alltel Wireless
01.2002 - 02.2004
Bachelor of Science - Business Management
University of North Alabama
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